Automation System Administrator

JOB OVERVIEW

As a System Administrator I, you will be responsible for managing the daily process runs within the BluePrism environment. You will troubleshoot any issues that arise and come up with solutions to solve the problems in the short and long term.

JOB RESPONSIBILITIES

Serve as main point of contact for support, administration, and maintenance for relevant system(s) platform and associated applications• Work directly with end users to resolve support issues and fulfill requests within the relevant system(s)• Complete troubleshooting of bug tickets and requests and determine root cause• Create the documentation of workflow designs, reports, and dashboards• Build the scheduling of automated processes• Assist with monthly capacity analysis related to automated processes• Author and maintain technical documentation• Provide updates, status, and completion information related to bug tickets, currently assigned incidents, resolution efforts, and projects

EXPERIENCE, QUALIFICATIONS & SKILLS

• Bachelor's degree in a Technical field
• 1-2 years of experience in an analytical role
• 1-2 years of experience supporting RPA teams
• Typically requires a University Degree or equivalent experience and less than 2 years prior relevant experience
• Strong understanding of workflow design
• Experience working with Microsoft Office suite

• Comfortable working in a challenging and ambiguous environment
• Basic knowledge of applicable business practices
• Ability to make decisions on assigned tasks
• Ability to communicate effectively to internal team members
• Strong customer service skills
• Strong written and oral communication skills

**Some Night/Weekend Work Required**

Other details

• Job Family Information Technology
• Job Function IT Business Systems Analysis
• Pay Type Salary
• Employment Indicator Professional

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