Automotive Customer Service Advisor

Start Your Automotive Career with Pep Boys! Now Hiring: Customer Service Advisor • Location: On-site at a U.S. Military Base (Clearance & Background Check Required) • Hourly Pay, Plus Commision • 401K with company match • 11 Federal Holidays • Start at 13 days PTO accrual Are you friendly and professional? If you’re passionate about helping customers and creating a positive experience, this is the perfect opportunity for you! Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. This is a safety-sensitive position requiring special clearance and a successful background check. Key Responsibilities · Serve as the first point of contact for customers in-store and over the phone · Explain services, timelines, and sell parts to maintain vehicle performance · Process work orders, register transactions, and conduct vehicle inspections · Follow company policies for payments, refunds, and returns · Communicate effectively with customers, associates, and management · May assist with opening and closing duties if designated · Keep the shop organized and clean · Follow all company policies, safety, and environmental regulations · Handle additional tasks as assigned Why Pep Boys? ✔Daily Pay –Access your earnings when you need them ✔On-the-Job Training– Grow your leadership and technical skills ✔Health, Dental & Vision Insurance– Comprehensive coverage for you and your family ✔Paid Time Off –Prioritize your well-being ✔Employee Discounts –Save on automotive products & services ✔Flexible Scheduling –Work hours that fit your lifestyle ✔401(k) with Company Match –Secure your future What You’ll Bring · High school diploma or equivalent required. · Valid Driver's License. · One year of related experience in the automotive service environment. · One year of sales experience preferred. · Strong verbal communication skills. · Strong customer service skills. · Availability to work days, nights, weekends, and holidays as needed Join a team that values integrity, teamwork, and innovation. Apply today atwww.pepboys.com/careersand take the next step in your automotive career with us! Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As an Automotive Service Advisor at Pep Boys, you will be the first point of contact for our customers, helping them understand their vehicle's needs while ensuring a positive service experience. Your role will be crucial in fostering customer trust and loyalty as we work together to keep their vehicles safe and road-ready. Responsibilities • Greet customers warmly and assess their automotive service needs. • Provide clear explanations of services recommended based on vehicle inspections. • Prepare accurate estimates for repairs and services while ensuring transparency. • Coordinate with technicians to ensure timely completion of services. • Follow up with customers post-service to ensure satisfaction and address any concerns. • Maintain knowledge of automotive products and services to provide informed recommendations. Requirements • Strong mechanical knowledge with a background in automotive service preferred. • Excellent communication skills to effectively interact with customers. • Ability to manage multiple tasks in a fast-paced environment. • Experience in auto estimating is highly desirable. • Customer-focused attitude with a commitment to providing exceptional service. If you’re passionate about cars and dedicated to delivering outstanding customer service, we invite you to join our team at Pep Boys. Apply today and help us keep America’s vehicles running smoothly! Job Type: Full-time Pay: $17.50 - $18.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Paid time off • Professional development assistance • Referral program • Vision insurance Experience: • service writing: 1 year (Required) • sales: 1 year (Preferred) • Automotive service: 1 year (Preferred) Ability to Commute: • San Diego, CA 92136 (Required) Work Location: In person