AV Analyst, II

I. Job Summary | Major goals and objectives.

Reporting to the Lead, AV Systems Engineering & Support the AV Analyst,II will support AV Engineering & Systems support throughout the organization with an emphasis on supporting the NYC location. The AV Analyst, II will support our internal customers with AV support issues onsite as needed. This role will require occasional travel to the various DDM contiguous US locations. 

In-Office Expectations: This position is fully in-office due to the nature of the work being done.

II. Essential Job Functions

Accountabilities, Actions and Expected Measurable Results

III. Minimum Qualifications and Job Requirements | All must be met to be considered.

Education: Bachelor’s degree or equivalent work experience

Experience: Minimum of 2 years of experience in an AV Technical support role 

Specific Knowledge, Skills and Abilities: 

General

• Able to communicate effectively with team leads and senior leadership to ensure project success

• Ability to read and interpret schematics, floorplans, and rack elevations

• Ability to commission AV solutions in conference rooms ranging from small to large capacity spaces. 

• Skilled at troubleshooting basic AV issues, and acting with a sense of urgency during high-pressure situations

Audio Engineering

• Knowledge of audio principles, including noise floor and signal-to-noise ratio

• Familiarity with dynamics processing techniques such as compression, equalization, limiting, gating, and filtering

• Knowledge of Analog and Digital audio recorders and the operation of both analog and digital mixing boards. 

• Skilled in microphone operation and techniques, and capable of troubleshooting audio hardware and software issues 

• Knowledge in DSP configuration, operation, and troubleshooting is required, as well as a solid understanding of proper cable management and maintenance.

• Experience configuring and operating wireless microphones, using HTML-based DSP software such as IntelliMix, and applying sound reinforcement principles to maintain proper gain structure and avoid feedback

Visual Engineering

• A basic understanding of visual principles such as color balancing, contrast ratio, screen resolution, scaling, frame rate, alignment, and aspect ratio and familiarity with projector operation

• Familiarity with maintaining digital signage hardware

• Familiarity with operating PTZ cameras and experience setting up equipment for live streaming applications

AV Control Systems & Networking

• Knowledge of AV control processors and peripherals, including systems like Crestron, Extron, and Q-SYS (Tx/Rx, extenders, DM switchers, touch panels)

• A familiarity of streaming protocols such as NDI, RTMP, RTSP, and HLS, is preferred

• A basic understanding of Audio over IP (AoIP) protocols such as DANTE, AVB, and Ravenna and be familiar with IPTV systems and their operation

% Travel Required (Approximate): 15-20%