AWM Trading Services Senior Associate - Issue Resolution Team (AVP)

This role involves managing a team that provides expert care for exceptions, issues, and escalations requiring urgent and thorough research, analysis, and remediation.

As a Senior Associate in Asset and Wealth Management Issue Resolution team, you will provide insights and analysis to senior management and drive transformation and process improvement initiatives that deliver a positive impact to the customer.

Job Responsibilities:

1. Oversee the investigation and resolution of complex operational exceptions and issues.
2. Ensure thorough research and analysis are conducted to identify root causes and implement long-term solutions.
3. Manage high-priority escalations, ensuring prompt and effective resolution.

4. Lead, mentor, and manage a team of case handlers, ensuring high performance and professional development.
5. Allocate resources effectively to manage workload and ensure timely resolution of issues.
6. Provide regular updates and detailed reports to senior management on issue resolution status and trends.
7. Analyze data to identify patterns and provide actionable insights to improve operational efficiency and customer satisfaction.
8. Identify opportunities for process improvements and lead initiatives to enhance operational efficiency and customer satisfaction.
9. Drive transformation projects that streamline processes and reduce the occurrence of exceptions and issues.

Required qualifications, capabilities, and skills:

1. Has strong knowledge of Wealth Management products
2. Has minimum 10 years of experience in issue resolution, exception handling, or a related role, with at least 2 years in a leadership or managerial position.
3. Proven track record of leading process improvements and customer-focused solutions.
4. Experience in providing data-driven insights and analysis to senior management.
5. Strong leadership and team management skills.
6. Advanced analytical and problem-solving abilities.
7. Excellent attention to detail and accuracy.
8. Ability to work under pressure and manage multiple high-priority tasks.
9. Strong communication and interpersonal skills.
10. Experience in leading process improvement and transformation initiatives

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.