B2B Customer Service Representative (Logistics)

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services. Your Tasks • Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications. • Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses. • Manage inventory updates, promotional planning, customer return cases, and inbound planning. • Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others. • Assist the Account Manager in providing data, advice and resolving problems. • Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer. • Create deliveries daily and monitor order processing. • Monitor stock availability to ensure that all orders are cleared in a timely manner. • Support account and purchasing team to troubleshoot issues with orders. • Communicate with customers on order status and expected delivery dates. • Coordinate return shipments (e.g. create return labels). Your Profile • At least 3 years of Customer Service Experience. • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required. • 3PL, Supply Chain, Logistics or similar experience preferred. • Ecommerce experience preferred. • Strong organizational skills. • Solid analytical ability and Strong verbal and written communication skills. • SAP knowledge. • Project management experience is a plus. We Offer • Medical, Dental, Vision, Life Insurance, and Disability Pay. • 401(k) with company matching up to 6%. • Paid Time Off, including paid holidays. • Flexible Spending Accounts. • Voluntary benefits such as legal and financial assistance, pet insurance, and more. • Employee Assistance Program. • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. • Commuter benefits. • Employee engagement activities. Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? Experience: • B2B Customer Service: 2 years (Preferred) Ability to Commute: • Louisville, KY 40219 (Required) Work Location: Hybrid remote in Las Vegas, Nevada 89115