Back of House Manager

Job Summary 

The Back of House Manager is responsible for managing policy and procedure, compliance, inventory, receiving orders, and  all other operational objectives of PharmaCann store operations. This position is responsible for ensuring all employees of the  dispensary are accountable to these same responsibilities. This position manages the inventory team to improve accuracy, training,  and execution of operational initiatives. 

The Back of House Manager is an expert in their field of inventory receiving, FIFO compliance, and order fulfillment.  

Duties and responsibilities or (Essential Functions) 

• Oversee and execute all inventory specific initiatives as outlined on the master calendar. 
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans. 
• Ensure the store is audit compliant and achieves acceptable scores. 
• Establish and implement operational policies, standards, and procedures for retail staff. 
• Ensure compliance with all safety and security policies and procedures within the retail store. 
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Partner with the PharmaCann Human Resources team in the following HR functions: 
  • Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and  volume.
  • Train managers and employees in expected operational standards using appropriate tools such as SOP’s,  compliance audits, company and state policy, and procedures.
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
  • Ensure continuous training and development with team members through training curriculums that result in  consistency across all stores.