Back Office Associate

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.

We are looking for a Back Office Associate position who will:

• Perform chargeback process and management on issuer related tasks
• Reply customer and internal tickets related to day-to-day operations
• Execute invoices movements on clients account to make sure that all the information is being sent correctly to cardholders
• Support our logistics process, monitoring the deliveries of our cards
• Support in the performance of administrative functions, aiming to optimize the operational and procedural aspects of the company

Our requirements for this position are:

• At least 1 year of experience in financial services/fintech in operations/back office
• Intermediate excel skills
• At least B1 English level

Additional Skills & Plus:

• Prior experience on chargeback activities
• Prior experience on working with credit card industry

The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value

* Clarity - Open and direct communication

* Simplicity - Pare things down to the essential

* Ownership - We're all owners and act like it

* Pride - Make quality products we're proud of

* Always Be Changing (ABC) - Continuous self-improvement

* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are

* Shaping business finances in Latin America

* Driven by our 6 core values

* Proud of our inclusive and caring culture

* Certified as Top LinkedIn Startup

 We offer

* Competitive salary & a robust stock ownership plan

* 100% flexible work model

* A set of benefits that are adaptable to your needs & way of life

* Opportunities for growth in a fast-paced environment

* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness