Join Our Growing Team and Help Scale a Successful Six-Figure Social Media Marketing Agency!
We are looking for a highly motivated and reliable Backend Manager to join our team on a freelance basis. Your main role will be to oversee and optimize our customer support operations by training and managing new chat agents conducting quality control in chats and ensuring the smooth operation of our backend systems.
If you’re passionate about working in a fast-paced environment enjoy building processes and want to play a key role in scaling a dynamic company we want to hear from you!
Key Responsibilities
- Train and onboard new customer support agents (Chatter).
- Conduct regular quality control reviews in chats to ensure high performance.
- Develop and implement efficient workflows and scripts to improve team productivity.
- Provide constructive feedback to chat agents for continuous improvement.
- Collaborate closely with the leadership team to optimize backend processes.
- Handle administrative and operational backend tasks.
What We’re Looking For
- Fluent in English at a C2/native level (mandatory).
- Fast typing skills with excellent attention to detail.
- Outstanding communication skills—both written and verbal.
- Strong ability to learn quickly and adapt to new tools and systems.
- Highly reliable and able to work independently.
- Must have access to a reliable computer and high-speed internet .
- Available to work during US daytime hours or European daytime hours .
- 40 hours per week commitment (6–8 hours daily 6 days a week).
- A part-time schedule is possible only for students who can commit to full-time hours within a few months.
What We Offer
- Freelance contract with a transparent payment structure (invoice required).
- A starting salary of $ 2000 per month with opportunities to earn more based on your performance.
- Significant earning potential : Successful team members typically earn between $ 2500 and $4000 per month within a few months through bonuses and increased responsibilities.
- Paid training to ensure you’re fully equipped to succeed in your role.
- 100% remote work—you can work from anywhere provided you meet the availability requirements.
- The opportunity to play a pivotal role in scaling a successful fast-growing agency.
- Access to exclusive team events and trips abroad for top performers.
How to Apply
If you’re ready to take on this challenge please apply to the following E-Mail:
[email protected] with:
- A short one-page text explaining why you’re interested in this role.
- Confirmation that you meet all the requirements listed above.
- Your current location availability and confirmation that you can work full-time (if part-time due to studies explain your timeline for switching to full-time).
We’re excited to hear from you and look forward to learning more about you. Let’s build something great together!