Backend Software Engineer - Data-E-Commerce Intelligent Customer Service

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
We are the TikTok E-Commerce Affiliate engineering team. The E-Commerce affiliate is a platform that brings together merchants and creator for transactions. We are mainly responsible for the algorithm engineering of the E-Commerce affiliate. Including product and creator search, recommendation, product strategy, etc. Here you can learn about TikTok's e-commerce business and how TikTok's recommendation system operates.

- Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers. including multi-round dialogue, FAQ, prompt engineering, etc
- Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;
- Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency.

Qualifications

- Bachelor's degree in Computer Science or related technical field;
- 2+ years experience working with Linux systems, and development experience in JavaScript, Python, Go, C++, or related languages;
- Excellent problem-solving skills with strong attention to detail and collaboration skills. Ability to deep dive into complex technical problems;
- Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred;
- Research, design, and develop computer and network software or specialised utility programs.

Preferred Qualifications
- Experience with deep learning frameworks such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods;
- Knowledge of large language models, and experience in prompt engineering.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.