Backend Software Engineer - Data-E-Commerce Intelligent Customer Service

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Engineering and Architecture at Data E-Commerce department combines frontend and backend engineering capabilities to build state-of-art large-scale, distributed, and fault-tolerant systems to solve ultra-complex business problems. Our team is responsible for developing advanced customer service robots to improve user consumption experience, inspire merchants' service quality and revenue, and build a fair and flourishing ecosystem on our E-commerce Platform. More specifically, our team is responsible for the architecture and engineering of Intelligent Customer Service under TikTok's global e-commerce business.

Responsibilities What you will do:
• Participate in the development of AI customer service within the TikTok e-commerce ecosystem to help our sellers better serve our customers. including multi-round dialogue, FAQ, prompt engineering, etc
• Engage in and improve the end-to-end lifecycle of services from design, development, capacity planning, and launch reviews to deployment, operation, and optimizations;
• Optimize system scalability, reliability, sustainability, velocity, and architecture efficiency;

Qualifications

• Bachelor's degree in Computer Science or related technical field;
• 2+ years experience working with Linux systems, and development experience in JavaScript, Python, Go, C++, or related languages;
• Excellent problem-solving skills with strong attention to detail and collaboration skills. Ability to deep dive into complex technical problems;
• Good sense of teamwork and communication skills, practical experience in relevant business scenarios is preferred.
Preferred Qualifications
• Experience with deep learning frameworks such as TensorFlow/PyTorch, understanding distributed training, distillation acceleration, and other implementation methods.
• Knowledge of large language models, and experience in prompt engineering.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $129200 - $194750 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.