BCCR Control Room Operator

Job TitleBCCR Control Room Operator

Job Description

BCCR Control Room Operator

Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.

Vanderlande has a strong strategic partnership with Heathrow Airport. With more than 80 million passengers a year, Heathrow is the most active airport in Europe, connecting globally with an extensive network of destinations. Every passenger expects their luggage to arrive on time and at the right place. Vanderlande plays a critical role as a strategic partner, fully responsible for the performance and maintenance of Heathrow’s baggage handling systems.

Your Role

Based at Heathrow, the BCCR Control Room Operator will play a key role in operating the baggage systems, operations, and communications. Your goal will be to help achieve the strategic objective of safely delivering every bag for every passenger, every time. Key tasks include but are not limited to:

• Demonstrating high awareness of safety and wellbeing, personally leading by example for others to follow.
• Responsible for monitoring the baggage systems through various bespoke computer-controlled systems, configuring routes, inputting operational data, and reacting to changing system conditions.
• Communicating effectively (verbal and written) with internal and external colleagues, coordinating with the relevant parties on equipment faults and expected durations to provide exceptional customer service.
• Proactively identifying bags at risk and compiling daily reports for further analysis.
• Assisting in training and familiarising new staff members, sharing your knowledge.
• Developing knowledge of contingency processes, criticality of baggage equipment and supporting the BCCR team during any baggage related incidents.
• Proactively planning and managing arrival flight allocations, using multiple information sources.
• Analysing data to identify areas of improvement in processes and system performance.
• Gaining a strong understanding of the controls of the baggage process, including airport and airline operational requirements.

What We Expect from You

As a BCCR Control Room Operator, we expect you to contribute positively to a high-performance, fast-paced environment. Specifically, we are looking for candidates with:

• A positive attitude, dependable with a commitment of applying effort to achieve high-quality work.
• A willingness to learn quickly and adapt to new tools and methods.
• A strong ability to self-learn, proactively seeking new knowledge to improve performance in the role.
• The motivation to work as part of a team, showing flexibility in the face of change and positively contributes to the culture and atmosphere of the Control Room.
• Confidence in decision making, ownership and a strong sense of personal responsibility.
• Strong data analysis and problem-solving skills.
• A continuous improvement mindset, actively looking to improve systems, processes, and personal performance.
• The ability to focus on multiple tasks in a dynamic fast paced environment whilst meeting set deadlines.
• Reliability and flexibility to work in a shift-based environment, including unsociable hours.

What We Offer

• Performance related pay
• Pension Scheme
• Opportunities for development and career progression within Vanderlande
• 264 hours of holiday.
• Bupa medical cover.
• Free eye tests at Specsavers, including discounts on glasses.
• YuLife - Wellbeing membership with quick access to GP appointments, health and wellbeing support, and daily quests to earn Yucoins that can be redeemed for shopping vouchers.
• Achievers - Personalized rewards for each employee, offering unique experiences, gift cards, charitable donation options, and numerous shopping discounts.
• A challenging and rewarding work environment.

Contact

If you are ready to take on this demanding challenge in a dynamic environment, apply now by filling in the application form and uploading your resume.