Behavioral Health Associate Case Manager

Primary City/State:
Glendale, Arizona

Department Name:
Behav Hlth Case Mgmt-Hosp

Work Shift:
Day

Job Category:
Clinical Care

Bring your passion for Behavioral Health to Banner Thunderbird Medical Center! This role will care for a wide range of different mental health diagnoses.

This position is for a Full Time Dayshift position Monday-Friday 8:30am-5:00pm. Our focus is on children and adults dealing with mental health and/or chemical dependence issues who voluntarily seek help.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY

This position provides comprehensive care coordination for members as assigned. This position assesses member's needs to identify possible gaps in care. This position assists in facilitating provider engagement to address services to meet the member's needs. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the quality of clinical services delivered by both them and others and identifies/resolves barriers which may hinder effective member care.

CORE FUNCTIONS
1. Manages individual members/patients across the health care continuum to achieve the optimal clinical, financial, operational and satisfaction outcomes.

2. Acts in a leadership function with process improvement activities for populations of patients/members to achieve the optimal clinical, financial, operational, and satisfaction outcomes.

3. Evaluates the appropriateness of care, optimizing patient outcomes.

4. Establishes and promotes a collaborative relationship with providers, other payers, and other members of the health care team. Collects and communicates pertinent, timely information to fulfill utilization and regulatory requirements.

5. Acts in a leadership function to collaboratively develop and manage the interdisciplinary member discharge plan. Effectively communicates the plan across the continuum of care.

6. Educates internal members of the health care team on care management and managed care concepts. Facilitates integration of concepts into daily practice.

7. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of health plan staff and members of the interdisciplinary health care team. External Customers: Physicians and their office staff, other payers, community agencies, provider networks, and regulatory agencies.

MINIMUM QUALIFICATIONS

Requires bachelor's degree in social work or related field or equivalent experience.

Requires a proficiency level typically achieved with five years experience. Must have a working knowledge of care management, hospital and community resources. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format.

Employees working at Banner Behavioral Health Hospital or BTMC Behavioral must possess an Arizona Fingerprint Clearance Care at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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