Benefits Admin

⚙️ Benefits Admin Operational Excellence & Analysis

🎯 About the Role

The Benefits Specialist is a highly detail-oriented process-driven and analytical role which ensures the operational excellence and seamless delivery of our comprehensive employee benefits programs. This role is central to managing the full operational lifecycle of benefits focusing heavily on driving efficiency data integrity compliance and cross-functional process integration.

🔑 Key Responsibilities

Operational Excellence & Process Automation

• Process Improvement: Proactively identify and execute opportunities for automation and continuous process improvements across all benefit administration tasks (enrollment eligibility data exchange reporting) to enhance efficiency and accuracy.

• SOP Development: Build document and maintain comprehensive Standard Operating Procedures (SOPs) and process workflows for all benefits operational functions.

• Execution Management: Manage the timely and accurate execution of benefit offerings including system setup open enrollment readiness and ongoing eligibility management.

Data Integrity & Strategic Analysis

• Data Management & Reconciliation: Own the integrity of all benefits data. Oversee and perform regular audits reconciliation and troubleshooting of data interfaces between the HRIS Payroll and external vendor systems.

• Compliance & Filings: Ensure strict adherence to all regulations. Complete required annual filings and disclosures.

• Strategic Support: Assist in performing strategic analysis of benefit utilization cost reports and trends to identify areas that may impact revenue opportunities for the business.

Stakeholder Coordination & Communications

• Internal Partnership: Serve as a key operational liaison partnering closely with Global Ops Product HRIS and Payroll to ensure accurate benefit deductions streamlined workflows and unified employee data management.

• Vendor Coordination: Coordinate day-to-day operational activities with benefit vendors resolving complex eligibility issues and ensuring timely service delivery.

• Visibility & Communications: Manage the deployment of benefit communication materials and ensure appropriate visibility across the organization supporting employee education and effective benefit usage.

• Customer Service: Provide timely empathetic and accurate customer service by serving as the primary point of contact for employee benefits inquiries skillfully resolving questions related to eligibility coverage claims and leaves of absences to ensure a positive and transparent employee experience.

🎯 Qualifications

• Experience: Hands-on experience in benefits administration HR operations or a highly analytical role involving data management and process improvement.

• Technical Acumen: High proficiency with HRIS/Benefits Administration systems. Expert-level data manipulation and analysis skills using MS Excel (VLOOKUPs Pivot Tables).

• AI Tool Experience: Experience leveraging AI tools and technologies to streamline data processing automate tasks and enhance efficiency in HR operations or benefits administration.

• Regulatory Knowledge: Solid working knowledge global and domestic benefits regulations.

• Attention to Detail: Exceptional organizational skills and a meticulous attention to detail required for data reconciliation and regulatory compliance.

• Problem-Solving: Proven ability to troubleshoot and resolve complex benefit data and system-related issues independently.

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