Bilingual Customer Service Representative

Are you a naturalleaderwith a knack for clearcommunicationand attention todetail? We are actively seeking talented individuals to join our customer service team, where you’ll play a key role in delivering exceptional service while honing your leadership potential. If you're an eloquent writer, a superb verbal communicator, and someone who thrives in data entry tasks, this role is perfect for you. You’ll assist customers, manage inquiries, and contribute to a smooth, efficient workflow. With opportunities togrowintoleadershippositions, we are looking for individuals ready to make an impact and elevate our customer service experience. Join us and unlock your potential! Status:Monday - Friday Compensation:$20.00 - $22.00 hourly Our Ideal Candidate Will Bring: • High level understanding of the critical need to deliver superior service • Ability to keep up with a fast-paced environment and maintain a positive attitude • Ability to learn multiple programs, research the issue, and articulate the solution • Excellent written and verbal communication skills Overview: TheCustomer Service Specialistis responsible for first-line customer service support and ensuring customers experience with DaBella is as good as possible. The CS Specialist handles omni-channel customer service inquiries and then routes them to the proper person to resolve any issues. Essential Functions: • Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes • Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues • Coordinates with internal staff including sales, GMs, OMs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner • Utilizes our internal review management software platform (Dymic) to monitor and measure customer sentiment and provide reporting and insights to relevant departments to facilitate growth and improvement Qualifications: • Previous receptionist, data entry, customer service, or call center experience is preferred, but not required • Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications • Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment • A creative mind, with an ability to suggest improvements • English and Spanish Bilingual preferred Benefits: Employees and their families are eligible to enroll in: • Medical, Dental, and Vision • Health Savings Account (HSA) • Company Sponsored Life Insurance • Supplemental Life Insurance • Long-term and short-term disability • Accident protection • Employee assistance program - access to counseling services and other tools to improve work/family/life balance • Pet Insurance for your furry family member • 401k plan • Additional Insurance Programs including: • UHC Rewards • Rally Health • One Pass Select (gym membership subscription) Additional Perks: • VPTO (Volunteer paid time off) year-round incentives to give back to your local community • Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences • Relocation opportunities to other branches across the nation Each DaBella Employee receives: • 80 hours of Paid Time Off annually with incremental increases • 6 paid holidays during a calendar year effective day one of employment This is an IN-OFFICE Role. To learn more about DaBella visit our website at www.DaBella.us #INDCORPORATE