Bilingual Help Desk Specialist Level 1

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

Job Purpose: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

Duties and Responsabilities

• Provide assistance to users who have a problem using a product or service, whether this is the hardware or software of a computer on an Internet server, peripherals, electronic items, machinery, or any other device or device.
• Installation, configuration and update of hardware and software.
• Install and configure the technology to be used in the company, that is, the equipment, operating systems, programs and applications.
• Implement and guide in the execution of new applications or operating systems.
• Learn, evaluate and install the company's own software: Viacash, Viacheck, Viasales, Money Orders, Topup-Billpay and Viatab among others.
• Training of Company products and services.

Qualifications

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• Advanced knowledge in computers and computer systems:
• To be able to understand the way in which the pieces of equipment work together.
• Understand the basics regarding programming and system functions.
• Problem solving and analytical skills:
• Have a logical and analytical approach in solving problems.
• Pay attention to the details.
• Find solutions applying creative and innovative thinking.
• Communication skills:
• Pay attention to the requirements of people with limited technical knowledge.
• To have touch when communicating with clients in person or by telephone.
• Being able to explain the inconveniences to colleagues or clients in a clear and concise way, using non-technical language.
• Teamwork:
• To be able to help their co-workers when they need it.
• Work together with co-workers.
• Organization and effective time management:
• Be in the ability to work under pressure.
• Assess circumstances in a timely manner.
• Meet the delivery times.
• Service vocation.

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.