Bilingual Operations Specialist

We are seeking a Bilingual Operations Specialist 100% remote based in Brazil. At First Advantage (Nasdaq: FA) people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect integrity and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: As a Bilingual Operations Specialist you will play a key role in supporting our clients’ pre- employment screening process. Your responsibilities will include delivering accurate and reliable screening results helping our clients create safer environments for their employees customers and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process.

• Individual must be Bilingual in Portuguese & English (verbal and written)

Responsibilities:

• Handle verifications for some of our high-profile clients.

• Know customer SOPs and FADV systems

• Verify candidate details including current and previous employment education professional licenses certifications and references.

• Contact companies and educational institutions to verify candidate-provided information.

• Communicate with third parties such as employers schools state boards and online databases to verify information.

• Write detailed and accurate reports flagging any discrepancies found during the verifications process.

• Record confirmed information in our First Advantage’s platforms ensuring data integrity.

• Perform quality checks to meet client-specific standards.

• Meet daily volume and accuracy targets.

• Perform other related tasks and functions as needed.

Requirements :

• High School Diploma GED or equivalent required

• At least 1+ year(s) of work experience is required preferably in a call center BPO/KPO environment and/or with fact-checking and fact-checking responsibilities

• Strong communication skills (presentation written verbal) and reading comprehension

• Typing speed of  at least 20 words per minute (WPM) with 90% accuracy.

• Familiar with MS Office Suite especially Excel

• Attention to detail and use of good judgment

Performance : Setting and executing goals; attending regular 1:1 meetings; Participate in employee engagement Training : Attend required internal trainings (e.g. Compliance Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager. The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job.  They are not intended to be an exhaustive list of all duties responsibilities and requirements. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences drive the development and deployment of scalable solutions and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise tell us about you by applying now!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates employees and clients and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other area protected by applicable law.