Bilingual Sales & Administrative Assistant(Customer Service focus)

Job Overview We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer support to our diverse clientele. Your ability to communicate effectively in both English and another language will be essential in ensuring customer satisfaction and fostering positive relationships. You will handle inquiries, resolve issues, and assist with various administrative tasks, contributing to the overall efficiency of our operations. Responsibilities • Provide outstanding customer support via phone, email, and chat in both English and another language. • Manage customer inquiries, complaints, and requests with professionalism and empathy. • Utilize phone systems effectively to ensure clear communication with customers. • Maintain organized records of customer interactions and transactions. • Assist with calendar management and scheduling appointments as needed. • Support office management tasks including clerical duties such as data entry and filing. • Demonstrate strong phone etiquette while engaging with customers. • Collaborate with team members to improve processes and enhance the customer experience. • Utilize QuickBooks for basic accounting tasks as required. Requirements • Proficiency in English and at least one other language is required. • Strong organizational skills with the ability to manage multiple tasks efficiently. • Familiarity with computer literacy including Microsoft Office Suite and QuickBooks is preferred. • Experience in customer support or a similar role is highly desirable. • Knowledge of phone systems and excellent phone etiquette are essential. • Previous experience as a personal assistant or in office management is a plus. • Ability to work independently as well as part of a team in a fast-paced environment. • Excellent communication skills, both verbal and written. Join us in delivering exceptional service to our customers while growing your career in a supportive environment! Job Type: Full-time Pay: $21.00 - $23.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift Work Location: In person