Bilingual Team Lead - Public Records

At First Advantage (Nasdaq: FA) people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect integrity and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About The Role:

With direction from the Manager Operations the Team Lead Public Records will assign and oversee fulfillment team unit workload and projects while also reporting out observed opportunities for improving the quality and speed of public records processes/workflows.  The Team Lead will ensure that the unit including Senior Operations Specialists and Operations Specialists  carry out an in-depth compliance analysis and online research on criminal records adhering to deadlines.  The Team Lead will ensure that all work is completed in accordance with the established FA policies procedures and standards. The Team Lead will develop implement and review process improvement initiatives along with specific departmental and individual goals and objectives which will cascade from senior executive leadership goals. This role requires a moderate level of operations sophistication.  Tracking and reporting of daily accountabilities and KPIs will be a key responsibility.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Essential Duties & Responsibilities

• Day to day production and fulfillment: Management of unit performance targets & goals; guide unit personnel towards performance in accordance with the clearly defined business expectations and individual goals.

• Personnel management: Manage and drive the assigned unit day to day; lead unit employee engagement efforts; forms volume projections towards appropriate head count.

• Client Relationship management: Host and participate in performance related meetings; aid leadership with management and client relationships (both internal and external); prepare regular update reports to Manager Operations as requested.

• Training: Provide training programs to ensure that unit members are properly trained for success in their specific roles.

Requirements

• Individual must be Bilingual in Spanish & English (verbal and written)

• Education: High School diploma or equivalent required with 5+ years of progressive work experience; Associate’s degree or Bachelor’s degree preferred with 3+ years of progressive work experience.

• Experience: 3 years of operations and/or public records experience or equivalent; good presentation and organizational skills;

Other Knowledge Skills Abilities or Certifications:

• Basic understanding of operations production and workflow management

• Strong communication skills (presentation written verbal)

• Some experience compiling and analyzing business data

• Working knowledge of MS Office Suite most notably Excel (high) and Power Point (moderate)

• Attention to detail and observable decision-making skills

• Results-driven and reliable

• Willingness to serve as a unit mentor and passion for customer service

• Desire to work on baseline supervisory skills

• Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment; able to perform multiple tasks simultaneously accept and handle regular interruptions and manage/meet tight deadlines

Physical Requirements:

• This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks read type lift and/or carry equipment and files up to 20 pounds walk bend or stand as necessary.

Supervisory Requirements:

• Role includes the management of unit direct reports (with guidance and oversight from Manager Operations ) including approving time records performance management team member development providing coaching and feedback training and resolving complaints/issues. Number of direct reports generally includes 3 to 10 team members.

Working Environment:

• This role routinely uses standard office equipment such as computers keyboards phones photocopiers scanners calculators filing cabinets and fax machines. 100% remote/telecommute

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties responsibilities and requirements.

Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences drive the development and deployment of scalable solutions and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise tell us about you by applying now!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates employees and clients and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other area protected by applicable law.