Billing Analyst

The Billing Analyst is responsible for accurate and timely customer invoicing, regular maintenance of billing accounts and for the general integrity of customer and subscription data in our systems. This position supports Sales, Customer Success and Collections by handling billing requirements and reconciliations on accounts.

The Role. . .

• Understands how billing system works and how data flows between CRM and ERP systems.
• Review and approve customer subscriptions prior to billing.
• Manage all billing aspects of a dedicated portfolio of 50~120 accounts, representing $500K~$1M in monthly invoices.
• Provide billing support to remaining non-dedicated accounts, in conjunction with other team members. Support includes, but is not limited to issuing credit memos, process cancellation, rebill of invoices, etc.
• Communicate with internal and external clients to resolve billing questions.
• Reconcile and analyze billing variances for the dedicated portfolio of account.
• Contribute to the team's mission to improve data flows, optimize our processes, and ensure accounting output is accurate.
• Process cases in line with communicated SLA’s.

The Ideal Candidate. . .

• 5+ years of recent, relevant experience with invoicing and billing controls, preferably in a SaaS environment.
• Significant experience with NetSuite (or similar ERP system) and Salesforce. Experience with Zone Billing is a plus.
• Experience in dealing with external customers, over the phone/email.
• Must be comfortable with contacting external clients for dispute resolution.
• Able to document and understand processes and system mapping / interface.
• Excel skills (x-lookup, v-lookups, sum-ifs, pivot table, etc.) to be able to create and manipulate reports and dashboards.
• Excellent oral and written communication skills
• Sense of urgency for addressing internal and external customers’ needs.
• Meticulous attention to detail.
• Strong time management skills with ability to juggle simultaneous projects and deadlines.