Billing Compliance Coordinator

Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

The Billing Compliance Coordinator will support the Billing and Collections department as the department’s Outside Counsel Guidelines (OCGs) resource, reviewing new OCG requirements and ensuring proper system setup. The coordinator will manage the OCG repository and work closely with the Senior Manager of Billing Compliance to develop OCG reporting/tip sheets for Billing Coordinator and timekeeper reference. The Billing Compliance Coordinator will handle system maintenance including task and activity codes setup, Client/Matter discounts, payor addresses and split/multi-payor setups. Additionally, the Billing Compliance Coordinator will assist the Senior Compliance Manager in Ad Hoc requests and projects.

Job Responsibilities

• Review all new and revised Outside Counsel Guidelines, develop procedures for ensuring adherence to OCGs (including creating tip sheets to assist Billing Coordinators and Billing Partners in conforming to client requirements).
• Provide training on OCG’s as needed to timekeeper and staff to ensure compliance
• Works with team members and cross functionally to proactively align system data to provide timely, accurate, and effective customer service. Provides coverage for the team members as necessary including outside of normal business hours when required.
• Provides the necessary oversight to ensure the Billing team is proactively addressing client rates, ebilling requirements and compliance with outside counsel guidelines.
• Communicates with Billing Partners and external clients, as appropriate, to respond to billing compliance inquiries and resolve issues.
• Collaborates with E-Billing team to identify system setup or compliance issues and communicates non-compliance to billing leadership.
• Manages Task and Activity requests including setup of new Task/Activity sets and assigning sets to existing Client/Matters.
• Ensures that client billing instructions/process notes are regularly updated and maintained.
• Develops solutions to reduce internal work cycles and eliminate process inefficiencies.

Qualifications

Requirements:

Knowledge, Skills and Abilities

• Demonstrated ability in process assessment and improvement.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys, staff, vendors and clients.
• Demonstrated ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.
• Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
• Demonstrated knowledge of basic accounting concepts and internal controls.
• Demonstrated ability to analyze and effectively communicate complex issues.
• Advanced proficiency in Microsoft Excel and other Microsoft suite applications.
• Understanding of client service standards and expectations within a law firm and/or professional services environment.
• Must be detail-oriented and demonstrate a commitment to accuracy and thoroughness.

Education

The position requires a Bachelor’s Degree in Accounting or related field. Equivalent training and experience may substitute for education.

Experience

The position requires a minimum of five (5) years of experience in process development and compliance. Experience in a professional services organization is preferred.

Additional Information

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The pay range for this position is $93,000-$122,000. Additional compensation may include a discretionary bonus. Other benefits include healthcare, vision, dental, retirement, and all-purpose leave. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.