Billing Coordinator - Monterrey

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

Job Summary:

The Billing Coordinator is responsible for managing billing processes, ensuring accurate portal invoicing, handling inquiries, and onboarding customers. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks effectively.

Key Responsibilities:

1. Manage Billing Portals:

• Oversee the functionality and accuracy of portals.
• Ensure timely updates and maintenance of billing information within the systems.

2. Credit Card Processing:

• Process credit card transactions efficiently and securely.
• Handle any issues related to credit card payments or discrepancies.

3. Invoicing Inquiries:

• Respond to customer inquiries regarding portal invoice issues, and payment status.
• Investigate and resolve any billing portal issues in a timely manner.

4. Onboarding Customers:

• Assist with the onboarding process for new customers, ensuring all necessary information is collected and recorded accurately.
• Provide guidance to internal customers on billing procedures and portal usage.

5. Collaboration:

• Work closely with AR, Finance, and Delivery to ensure accurate billing and customer satisfaction.
• Participate in regular meetings to discuss billing processes and improvements.

6. Reporting:

• Generate and analyze reports related to billing activities.
• Provide insights to management regarding billing trends and issues.
• Order Management:
• If needed, enter and manage customer orders in the system.

This job might be for you if You fit the following Requirements:

Education: Bachelor's degree in finance, accounting, or related field preferred

Experience: Previous experience in billing, accounts receivable, or customer service is a plus.

• Skills:

• Proficient in Microsoft Office Suite (especially Excel).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented with a high level of accuracy.
• 1-3 years or related work experience,
• Advanced English level is a must
• Proven ability to communicate/partner with other groups in the organization, ie Finance, Legal, Factory.
• Team player; excellent verbal and written communication skills.
• Good Microsoft Excel skills.
• Prior SAP experience is preferred.

Qualifications

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk.

Great people make Schneider Electric a great company.

Job Summary:

The Billing Coordinator is responsible for managing billing processes, ensuring accurate portal invoicing, handling inquiries, and onboarding customers. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks effectively.

Key Responsibilities:

1. Manage Billing Portals:

• Oversee the functionality and accuracy of billing portals.
• Ensure timely updates and maintenance of billing information within the systems.

2. Credit Card Processing:

• Process credit card transactions efficiently and securely.
• Handle any issues related to credit card payments or discrepancies.

3. Invoicing Inquiries:

• Respond to customer inquiries regarding portal invoice issues, and payment status.
• Investigate and resolve any billing portal issues in a timely manner.

4. Onboarding Customers:

• Assist with the onboarding process for new customers, ensuring all necessary information is collected and recorded accurately.
• Provide guidance to internal customers on billing procedures and portal usage.

5. Collaboration:

1. Work closely with AR, Finance, and Delivery to ensure accurate billing and customer satisfaction.
2. Participate in regular meetings to discuss billing processes and improvements.

6. Reporting:

• Generate and analyze reports related to billing activities.
• Provide insights to management regarding billing trends and issues.
• Order Management:
• If needed, enter, and manage customer orders in the system.
• Provide support on customer portals set up and management.

This job might be for you if You fit the following Requirements:

Education: Bachelor's degree in finance, accounting, or related field preferred

Experience: Previous experience in billing, accounts receivable, or customer service is a plus.

• Skills:

• Proficient in Microsoft Office Suite (especially Excel).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented with a high level of accuracy.
• 1-3 years or related work experience, order management experience preferred.
• Advanced English level is a must
• Proven ability to communicate/partner with other groups in the organization, ie Finance, Legal, Factory.
• Team player; excellent verbal and written communication skills.
• Good Microsoft Excel skills.
• Prior SAP experience preferred.

Schedule: Full-time
Req: 0098XJ