Billing Error Processing Specialist

Our team is expanding rapidly and we’re looking for people who are passionate about helping improve healthcare to join us. 

This team is responsible for maximizing revenue for the company.  This team interacts with health insurers to secure coverage and reimbursement for our patients.  As an operational team, we are constantly looking for ways to improve processes and workflows, while maintaining and improving revenue.  The result of our work is an innovative, flexible, highly scalable billing operations in a collaborative, fast-paced team environment.

We are seeking to add a Billing Error Processing Specialist to our team. This individual will be primarily responsible for obtaining essential data to ensure clean claim submissions. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

SCHEDULE:  Monday - Friday, 8:00am - 4:30pm or 7:00am - 3:30pm PST Hours

Location: Remote

What you'll do:

• Be well-versed in all Invitae processes and policies to respond clearly to client phone and e-mail inquiries
• Research accounts for adequate billing information
• Complete timely and accurate submission of claims to insurance companies and patients to ensure timely reimbursement
• Interact with clients, insurance companies and patients to verify billing information is complete and accurate
• Responsible for documenting account activity, updating patient and claim information
• Identify issues and suggest potential improvements
• Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
• Participate in projects that extend beyond your day to day to stretch you to think outside the box

What you bring:

• Bachelor’s degree a plus
• 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• Bilingual a plus
• Exceptional attention to detail and organizational abilities
• Outstanding phone communication skills
• Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done
• Possess a strong work ethic and commitment to improving patients’ lives
• Be flexible and adaptable with a drive to go above and beyond
• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

By joining Invitae, you’ll work alongside some of the world’s experts in genetics and healthcare at the forefront of genetic medicine. We’ve created a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization.