Billing Specialist

Position: Billing Specialist
Employment Type: Full Time
Location: St. Petersburg, FL
Industry: Information Technology and Services
Who we are:
SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.com for more information.
Job Overview:
SmartChoice is seeking a diligent, motivated, and enthusiastic Billing Specialist to play an integral role in the monthly billing process by providing exceptional billing/customer support to our clients and organizing post-billing data for management.
Supervisory Responsibilities:

• None

You will be responsible for…

• Manage the Billing Distribution Inbox:
  
  • Create and monitor tickets for all inbound customer inquiries
  • Assign tickets accordingly
  • Own the response timeline to ensure issues are resolved in a timely manner and improve customer satisfaction
  • Own/Resolve all Level 1 & 2 billing inquiries
• Perform necessary data entry for monthly bill runs; audit invoices
• Assist Billing Manager with monthly bill run; serving as back up support when needed.
• Create and send one-time NRC invoices
• Coordinate with the PMs to conduct each client first bill review call
• Assist with the collation/organization of data for the post-mortem meeting
• Own the billing credits function from start to finish; run bi-weekly credits meeting
• Provide regular, accurate reports of billing data
• Perform other duties as assigned

What education & experience you’ll bring...

• Bachelor’s Degree; preferable in Finance, Accounting or Business Management
• 2+ years working in an accounting or billing role
• Experience within Telecommunications industry highly preferred
• Experience with billing systems a plus
• Proficiency in MS Office (MS Teams and Excel)

What skills & abilities you’ll bring...

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

What we offer...

• Competitive salary
• Paid Time Off
• Medical, dental, vision and life insurance
• Flexible spending accounts
• Gym membership reimbursement
• Employer-matched 401(k) plan
• Exciting company events

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.