BPO Order to Cash Specialist Jr

Introdução
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence Cognitive Solutions Cloud Infrastructure and Blockchain technologies to name a few.

Seu papel e responsabilidades
Supports clients on Lead to Cash daily process transactions through their knowledge experience and expertise in this space; required to handle / understand complex transactions involving Marketing Sales Product Development Delivery Finance and Supply Chain departments with multiple supporting systems involved at different process stage. Professionals in this role have skills such as sales management price quote customer service project management order management and revenue management.

Todas as nossas oportunidades são elegíveis para profissionais com deficiência e/ou reabilitados.

Profissional Requerido e Conhecimento Técnico

Experience in an Order To Cash role.
B+ to C1 proficiency in English and native fluency in Spanish both written and spoken.
Ability to work in shifts to support hours of operation: Sunday through Saturday 9am-11pm EST.
Excellent communication skills problem-solving ability and a strong focus on delivering exceptional service.
Experience in Reconciliation Stop Payment ACH Return Items Bank Modification Invoicing CMD Jira Service Desk Tickets.
Relevant degree or equivalent experience in customer service or a related field

Profissional Preferencial e Conhecimento Técnico
Preferably supporting clients with US operations (B2C).