BPU Service Manager (Ops Manager)

Lufkin Industries is looking for BPU Services Manager in Dickinson, ND.
The BPU Services Manager will report to the Region Service and Operations Director and has responsibility for the day-to-day field service, shop, and yard operations. This involves the tactical execution of the strategy as it pertains to operations assigned along with development and implementation of relevant processes, policies and procedures required to support sales and service operations ensuring the successful delivery of rod lift surface equipment and services to our clients.
The BPU Services Manager will focus on continuous improvement with the objective of improving HSE performance, expanding margins, improving customer service levels through creating efficiency and enhancing effectiveness. Working with all functional departments this position will identify and execute opportunities for improvement, including but not limited to process automation, streamlining of processes and/or workflows, creating visibility through dashboards and managing performance through relevant KPI’s.
A primary function of the role is the continued development of assigned teams and employees. Working closely with the training and development team and HR to continue to build out a training / competency program.
Essential Responsibilities:

• Effectively lead an operations team of 50+ employees consisting of multiple layers of 4 direct and 45 indirect employees
• Demonstrated visible HS&E leadership leading to increased employee ownership of HS&E performance
• Ensures client satisfaction and retention thru excellent service delivery
• Manage field, shop and yard operations with production planning to ensure alignment with Field Service activities to increase revenue growth and utilization of team
• Oversees organizational adherence with Lufkin Industries process/process adoption, transactional discipline, policies, and best practices
• Leads by example fostering a positive work environment in which employees professionally develop, grow, and retain. Responsible for the ongoing professional development / evaluation of direct reports, accountability, and succession planning
• Able to inspire and rally a team to quickly resolve challenges. Builds leadership bench strength through individual self-accountability, training, and coaching
• Develops a culture of lean and continuous improvement. Identifies opportunities for improvement, determines the root-cause of problem areas, analyzes data, and solutions
• Performs other tasks as assigned

Qualifications/Requirements:

• Education: Bachelor's degree (B. A.) from four-year college or university; 5+ years related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference and ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
• Proven ability to outline necessary growth targets and drive results

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to think ahead and plan over a 1-2 year time span.
• Management: the ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• High performance teams and a strong team player.
• Commitment to company values