Brand Experience Coordinator - Hybrid

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

NCR Brand Experience Coordinator - Hybrid

Atlanta, GA

NCR is seeking a Brand Experience Coordinator to support the Brand Experience Team and Customer Experience Center (CEC) operations on the GHQ campus as well as virtually. The role will join the growing brand experience team responsible for producing seamless, consistent, impactful experiences for visiting customers, prospects, partners, and VIP guests. The team manages activations from planning through activation and measurement plus coordinates branding throughout campuses.

This position is customer-facing and will provide logistical support and liaise with internal teams as well as vendors to ensure smooth planning and execution of all programs. The ideal candidate is highly motivated, extremely organized, curious, has proven experience managing meetings and caring for customers and thinks strategically. Executive-facing or client management experience mandatory. Professional background should include one of the following: experiential marketing, meeting and event-industry, or hospitality industry. This position reports to the Sr. Manager, Brand Experience.

Responsibilities

• Deliver white glove service for visiting customers, prospects, partners and VIP guests gathering on campus and virtually.
• Work with other team members across Atlanta, Belgrade and Dundee to organize and support meetings and functions, ensuring event elements are well ordered and planning team stays on schedule through the completion of each visit. Project management experience preferred.
• Moderate meetings, both on campus and virtually; must be comfortable in front of groups and on camera.
• Provide end-to-end hospitality to guests while keeping meeting on time
• Enthusiastically lead campus tours.
• Support logistics including but not limited to:
  • Coordination of security, food and beverage, signage, facilities, etc.
  • Programming and agenda consultation and coordination
  • Content and creative development
  • Website and Know Before You Go support
• Manage meeting coordination on site including room, audio/visual, catering, and set-up/break-down. Handle issues as they arise; must be comfortable troubleshooting technical issues quickly to provide smooth experience for guests.
• Assist with post-event analysis to assess opportunities and make recommendations for improving events and services to internal and external constituencies and implement recommendations as appropriate. Work with internal team to produce regular reports ranging from executive summaries to pipeline reports to monthly results.
• Nurture program communications by managing internal communications (Sharepoint-based intranet (Bridge) and asset management (Seismic) platforms).
• Support team resourcing and operations.

Qualifications:

Background/Experience

• 3+ years in event or meeting management, hospitality, client management, brand management, or related experiential marketing environment. Background should include experience with executive meetings, account management, corporate events or tradeshows. Executive-facing experience required. Brand ambassador experience a plus. Agency experience preferred.
• Undergraduate degree in Marketing, Communications, Hospitality Management, Public Relations, Journalism, Business, Tourism, Project Management or related field and/or extensive equivalent combination of education and experience.

Communication + Workstyle

• Must be confident and personable, have a high attention to detail and be able to provide an exceptional level of service and care to multiple stakeholders at all levels of the organization.
• Great interpersonal skills are critical; must effectively listen and communicate with all levels of employees, customers and suppliers and be able to manage feedback across a team environment.
• Ability to connect and make audiences feel comfortable while producing top-caliber work.
• Troubleshooting technical issues quickly to provide smooth experience for guests.

Delivery

• Have a "can do" attitude, be a motivated team player and be able to persevere and find order in a fast- paced environment with changing variables under pressure while maintaining a sunny disposition. Perform duties with accuracy, curiosity, quality, and integrity. Must be able to think creatively and innovatively
• Prepare written works and format according to brand guidelines; be comfortable proofreading and revising other people's materials to ensure consistency. Must be comfortable with writing and speaking English.

Computer Skills

• Comfort with CRM and meeting management/project management software required.
• Must be proficient in MS Suite (Word, Excel, PowerPoint, Teams, Sharepoint).
• Salesforce.com and Qualtrics experience preferred.

Additional Skills Needed

• Professional judgment and discretion - Anticipate issues and mitigate before they are problems.
• Be a self-starter and leader - Work independently and request information from leaders when needed.
• Project management - organizational, time management, and improvisational skills
• Research and analytical skills

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

EEO Statement

NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.