Business Analyst - CRM

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 5,600+ hospitals in 116 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Sound like you?

Join and grow with us.

This full-time position is responsible for salesforce.com administration for the North American entity.

RESPONSIBILITIES:

• Act as the primary point of contact for the Customer Relationship Management tool (salesforce.com) to users in North America by providing on-going support and regional system administration
• Perform administrative functions in salesforce.com, including the management of user licenses and visibility for users in North America
• Conduct salesforce.com trainings for new employees by preparing materials and presenting as needed
• Develop and organize ongoing salesforce.com training opportunities to improve utilization and consistency in use
• Perform research, development and analysis for projects related to the improvement of the organization
• Create and maintain various recurring and ad hoc salesforce.com based reporting
• Act as the primary point of contact for the use of healthcare market data in the Carevoyance database and from other resources. This includes training on Carevoyance and using the data to create market reports to support the sales team.

• Bachelor’s degree required
• Minimum 1-2 years professional experience in a similar role, with salesforce.com CRM experience preferred
• Proficiency with computer applications (Outlook, Word, PowerPoint, Excel)
• Intermediate skill level in Excel (ability to work with pivot tables, VLOOKUP, and basic formulas)
• Strong interpersonal skills and the ability to work confidently with internal and external people and build effective relationship at all levels of the organization, including senior management
• Excellent written and verbal communication skills required
• Proven ability to maintain a high level of confidentiality, tact, professionalism, and integrity
• Ability to work on several projects at once and prioritize conflicting tasks

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster. 

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].