Business Analyst, Data & Analytics

Description This role requires work onsite in NYC 3 days a week (hybrid) Overview The New York Public Library is undergoing a comprehensive Data Transformation, with the goals of understanding our patrons far better, enabling staff to make data-driven decisions, and for the Library to better understand its impact quantitatively. To do this we will need to centralize critical service delivery data (e.g., books borrowed, attendance at talks, number of visits, etc.) into a modern data platform, and provide clear, intuitive methods for staff to access the data they need. Additionally we will need to establish first rate data governance practices to ensure that staff have a shared understanding of data definitions, use common workflows to manage data, and be confident in the use of data in their everyday work. We are looking for a Business Analyst who can proactively support the Data Engineering team in this ambitious Data Transformation. The role will involve gathering and documenting needs from colleagues across the library, as well as developing a deep understanding of the data landscape that Library staff navigate every day. They will also have a hands-on role in managing the operations of staff-facing platforms that the Data Engineering team already manage: our web analytics platform (Google Analytics 4), our data warehouse, and our staff-facing data visualization tool. The successful candidate will help drive engagement and understanding within the institution of how they can better use our data repositories and tools, and how can they use data to help achieve their strategic goals. This is a great opportunity to play a key role in making NYPL a truly data-enabled organization. We are looking for someone we can count on to: Own: • Management of our core data documentation • Day-to-day running of our web analytics platform, GA4 • Data quality on the library service data within our data platform • Understanding of staff data needs • Responding to issues raised by staff Teach: • Library staff about how to interpret and use data in our centralized data platforms • Library stakeholders about digital processes and strategy • Digital staff about the workflows and needs in the rest of the library Learn: • Key data governance principles, and why they are essential • The data associated with core library services • How the different data types we collect are defined • The development processes for data pipelines Improve: • The quality of the data we collect and supply to staff • The processes by which we collect and manage data • Staff’s use of data in our centralized data platforms Some expectations for this role are that within: 1 month, this person will: • Understand the Data Transformation major initiative • Have a solid grasp of the key data types within our data warehouse • Learn the structure of the Digital department and establish contacts in all functional areas • Meet key stakeholders from around the institution and understand their roles 3 months, this person will: • Be familiar with the data ecosystem at the library, including the key data types and the main data users • Have a thorough understanding of the Data Transformation major initiative and its key workstreams • Have a solid understanding of our Google Analytics 4 web analytics platform • Be able to gather data requirements from staff around the library • Have developed strong working relationships with colleagues in the Strategy & Public Impact Department • Develop strong working relationships with teams and key stakeholders across the institution to discover business needs 6 months and beyond, this person will: • Have a deep understanding of the different data types that staff require and the ways they want to use that data, and the pain points they currently have in their use of data • Have a solid understanding of the data needs of other teams within the Digital department • Collaborate with Product Managers to refine data-oriented business requirements • Own the day-to-day operations of Google Analytics 4 Responsibilities • Support the work of NYPL Digital’s Data Engineering Team toward the major initiative of Data Transformation • Collaborate with stakeholders to understand their needs and gather business requirements, document relevant workflows, data definitions, and provide recommendations to Product Managers • Help communicate Data & Analytics strategy, issues, and domain language to NYPL staff • Identify key areas where better access to data would help staff, to help prioritize the team’s work • Foster great communication between the Data Engineering team and staff around the institution, to ensure that the different domain languages used by technology staff and library staff do not introduce ambiguity and mistakes in our development work • Help staff across NYPL to understand and effectively use Digital’s data platforms and tools through creating documentation, office hours, responding to queries, and developing training content • Expand the Digital department's knowledge and understanding of library service data, systems, and concepts, as well everyday library processes, workflows, and procedures • Work with Product Management to establish a consistent practice and representation of library service data across all Digital properties • Support product managers in documenting product requirements and specifications • Create and maintain documentation and FAQs for Data Engineering systems • Manage regular stakeholder working group and advisory meetings • Perform other duties as required Required Education, Experience & Skills Required Education & Certifications • Bachelor’s degree and minimum of 3 years' experience working as a business analyst or similar role, OR • 5 years’ experience as a business analyst or similar role, OR • 5 years’ library experience, with responsibilities in areas such as liaising with stakeholders, communications, writing reports, data analysis, etc. Required Experience • In-depth experience of using Google Sheets or Excel • Analysis of business needs and recommended solutions • Documentation of business goals, and requirements • Experience of the working of libraries is beneficial • Experience of other data analytics & visualization tools is helpful • A good understanding of web analytics is very helpful • Experience with Google Analytics 4 or a similar platform would be beneficial Required Skills • Ability to interview stakeholders and then document their needs, concerns and issues • Curiosity and ability to quickly understand different areas of the Library and communicate that to digital colleagues in order to drive requirements and prioritization • Excels at communicating with people across different domain expertise, skill sets, and experience levels • Skilled at creating and maintaining documentation • Ability to confidently and efficiently lead working group meetings to drive engagement between Digital and other NYPL staff • Proven problem solving, analytical thinking, and quantitative reasoning skills — with the demonstrable ability to approach problems logically and systematically • Self starter, independently identifies gaps, opportunities and solutions Managerial/Supervisory Responsibilities N/A More... Core Values All team members are expected and encouraged to embody the NYPL Core Values: • BeHelpfulto patrons and colleagues • BeResourcefulin solving problems • BeCuriousin all aspects of your work • BeWelcomingandInclusive Work Environment • Hybrid office setting; 3 days per week on site required Physical Duties • None Pre-PlacementPhysical Required? No Union/Non Union Non-Union FLSA Status Exempt Schedule 9AM-5PM, Monday-Friday This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. The New York Public LibrarySalary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s). About The New York Public Library The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.