Business Analyst I

JOB Are you interested in working in a fast-paced IT office environment? Do you enjoy supporting desktops, utilizing software and databases and working with a variety of technologies and environments? The Travis County Tax Office is looking for a motivated Business Analyst I with strong programming and low code/no code development experience for our IT department. Travis County offers some company paid benefits, career development opportunities and much more! Monday-Friday work schedule as well as excellent retirement benefits. Apply now if any of these things seem interesting to you! Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs. Possesses expertise in supporting basic department applications and functions. May assist with process redesign and documentation, as required for simple applications. Assists with or translates routine to moderately complex organization requirements and assists with the translation of higher level organization requirements into functional Information Technology specifications and manages changes to such specifications. Distinguishing Characteristics: This is the second in a series of four business analyst-related job classifications within the Information Technology job family. Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. The Business Analyst I performs routine to moderately complex Information Technology functions and may perform basic computer hardware and software installation, application administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department. EXAMPLE OF DUTIES Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements.Solicits and interprets client requests, documents client needs and automated procedures and works with users to improve business processes. Proposes alternatives appropriate within the broader context of County Information Technology and other operations and technology.Resolves day-to-day technology needs of the department with a focus on the analysis of processes, dissecting problems and suggesting solutions. Reviews business processes, analyzes existing procedures and systems and makes recommendations for improvements. Develops process performance measures and assists in planning the transition to a new process.Participates in continuous review and update to ensure that processes meet changing departmental and organizational conditions. Identifies processes for improvement, documents existing processes, and identifies and analyzes gaps between current processes and the desired state.Interfaces and collaborates with other IT staff in the design and development of new applications using Microsoft Power Platform tools, processes, projects and software. Assists with analysis, design, programming, validation, testing, training and maintenance. Assists with application testing and product defect tracking. Interfaces with software project team members to assist with requirements and testing activities. Participates in the coordination and monitoring of software development activities. May review programs written by others. Establishes test procedures and tests and debugs programs or applications.Serves as a liaison with Information Technology System (ITS) in network administration within a user department. May possess primary responsibility for administration and troubleshooting of a stand-alone departmental network services.May assist in or install computer hardware, software and peripheral devices, as required. Troubleshoots problems encountered by department users and provides limited user training. Coordinates technical support work provided by ITS. Maintains inventory of department hardware and software.Assists in evaluating, acquiring and implementing vendor hardware and software for user department. Collaborates with users, researches product information, assesses available technology, makes recommendations and may assist with the purchasing process.Creates and/or develops enhancements needed for complex departmental databases or applications. Maintains production, development and test database systems to meet user needs and provides systems support and security for self-contained departmental databases.Uses reporting tools to develop simple to moderately complex reports and dashboards using Microsoft's Power BI which are needed for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload.Researches departmental data and recommends effective use of business information. Researches, documents and catalogues business and information system processes.Assists in or configures document management systems.Participates in cross-functional project teams involving various levels of internal and external participants. Facilitates team building to identify and resolve system or process problems.May develop and maintain department specific Internet or Intranet websites.Provides end-user and system support for specified department applications and functions.Produces periodic status and operational reports for management review.Performs other job-related duties as assigned. SUPPLEMENTAL INFORMATION Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions.. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.Work Hours: 8 am - 5 pm, Monday-Friday. May work some holidays, some nights, some weekendsLocation:2433 Ridgepoint Dr.Department: Tax CollectorCriminal, Driving, Education, and Employment Background Checks Required. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.