Business Consulting | Business Analyst ITIL

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

• Conduct requirements gathering and process design for ITSM, using BPMN 2.0 notation to ensure standardization and clarity of workflows.
• Identify opportunities for process optimization and automation to improve efficiency and reduce operational costs.
• Analyze current processes and recommend improvements aligned with business needs and industry best practices.
• Collaborate with cross-functional teams to ensure effective understanding and implementation of defined processes.
• Develop documentation and reports to communicate process improvements and optimizations to stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Solid experience in requirements gathering and process design within the ITSM context.
• Advanced knowledge of BPMN 2.0 notation for process mapping.
• Proven ability to identify optimization and automation opportunities in organizational processes.
• Knowledge of ITIL practices, with a preference for certified professionals.
• Familiarity with ITSM platforms such as EasyVista and ServiceNow is a plus.
• Strong analytical and problem-solving skills.
• Fluent English oral and written skills.

Additional Information

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.