Business Operations Manager

Role at a Glance

As Paystand's Operations Manager, you will play a pivotal role in ensuring our organization operates efficiently and effectively. You will work closely with team leads and represent the COO in various contexts. This pivotal role encompasses a broad spectrum of responsibilities, including serving as an advisor, handling administrative tasks, spearheading strategic projects, coordinating team efforts, and ensuring clear communication throughout the organization.

Key Responsibilities

• Collaborate with team leads in the COO org to ensure projects and initiatives are executed on time.
• Drive continuous improvement initiatives to optimize the team’s efficiency.
• Ensure the COO's time is optimally utilized by organizing and prioritizing meetings, tasks, and initiatives.
• Act as the primary liaison between the COO, various department heads, and other stakeholders to foster synergy and facilitate a problem-solving mentality.
• Act and lead a champion of a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Foster open team communication, leverage collective expertise and ensure alignment with company goals.
• Lead cross-functional teams to ensure collaboration and effective execution of initiatives.
• Implement project management best practices to monitor progress and identify potential risks or delays.
• Ensure efficient and effective team communication, maintaining clarity, responsiveness, and mutual understanding.
• Prepare and disseminate operational reports and executive summaries to inform the COO and other key players of status and progress.
• Streamline operational processes to enhance productivity and reduce costs without sacrificing quality.
• Evaluate current operational strategies and suggest improvements based on industry trends and emerging technologies.
• Establish and maintain a consistent reporting structure that clarifies progress, challenges, and achievements.
• Synthesize information to provide the COO with succinct, actionable insights.
• Provide feedback and insights to the COO based on operational observations.
• Contribute to strategic planning sessions, offering a ground-level perspective on operational feasibility and challenges.

Qualifications & Requirements

• Master’s degree in Business Administration, Management, or related field.
• Minimum of 5 years of experience in an operations management role, preferably in the fintech industry.
• Proven track record of managing cross-functional teams and projects.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with project management software and tools.
• Deep commitment to organizational excellence and continuous improvement.

Some Perks

• 105,000 USD - 145,000 USD + stock options.
• 401k plan.
• Generous PTO.
• Catered Lunches Daily and unlimited snack wall. 
• A passionate, driven team that values fun.