Business Operations & Systems Analyst

About Vercel:

At Vercel, our mission is to enable developers to create at the moment of inspiration. We are the platform for frontend developers, creating tools millions of developers use every day. By unlocking developer potential through the use of open-source tools such as Next.js, React, Svelte, and Turborepo, we enable developers to go from idea to global application in seconds.

As a globally distributed company, we take pride in our ability to work across time zones and continents, fostering collaboration and innovation. Our offices in San Francisco and New York City serve as hubs for our teams to come together and develop the tools that empower our users. By joining Vercel, you'll be part of a team that is deeply committed to open-source technologies and dedicated to shaping the future of web development.

About the Role:

Reporting to the Senior Manager, Business Operations and Systems, the Business Operations and Systems Analyst will play a pivotal role as the primary liaison between Vercel's enterprise business systems and the Finance and Product teams. Your responsibilities will include understanding business functions and providing technical guidance to critical processes such as: order-to-cash, procure-to-pay, and record-to-report. You will be a key thought partner that contributes to our systems' development, implementation, and continuous improvement. This position requires the ability to draw on your domain expertise to identify both process and system improvements, as well as being able to effectively prioritize work in a fluid environment.

What You Will Do:

• Administrate and be the primary support contact for all systems that comprise our financial systems stack: NetSuite, Coupa, Stripe, FloQast, BILL.com, Expensify, Avalara

• Partner with internal business teams in developing delivery roadmaps, defining business processes and associated system requirements.

• Participate in system implementation projects: requirements gathering, systems configuration, testing documentation/execution, and providing post go-live support

• Collaborate with the team to plan, prioritize, and deliver systems enhancements.

• Support and upgrade implemented systems.

• Execute concise and effective project management and be a champion to lead change management.

• Develop, maintain, and manage standard operating procedures and educational training materials.

About You:

• Bachelor's degree in Accounting, Finance, MIS, IT, or related field.
• 2+ years of experience in administrating and supporting business systems.
• Hands-on experience with NetSuite: workflows, custom forms/fields, bundles, user management, etc.
• Experience supporting ancillary systems that integrate with NetSuite: Coupa, Stripe, FloQast, BILL.com, Expensify, Avalara.
• Understanding of integrations between systems.
• Outstanding skills in verbal and written communication, as well as an ability to partner effectively with internal and external teams.
• Highly organized and comfortable participating (and in some cases leading) multiple workstreams simultaneously.
• Continuously look to make improvements to systems and processes; prioritize and orchestrate enhancement projects and support initiatives key to Vercel's overall strategy.
• Strong presentation skills and comfortable presenting information and project statuses across all levels of the organization.
• Maintain up-to-date knowledge of each platform's functionality, relevant new product offerings and software releases.

Bonus If You:

• Have a NetSuite certification (Administrator or SuiteFoundations).
• Have end-user background as a Finance user of systems.
• Have experience with ASC 606 and supporting billing systems for SaaS products.
• Have experience working at a hypergrowth startup.

Benefits:

• Stock options
• Inclusive Healthcare Package
• Flexible working style - 100% remote, with teammates located throughout the globe
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

The San Francisco, CA base pay range for this role is $81,000.00 - $101,000.00. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.