Business Process Consultant ServiceNow

Introduction
IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

• Drive process definition re-engineering improvement and gap analysis of current/to-be processes during client workshops with key customer sponsors and stakeholders.
• Develop required documentation such as workshop agenda presentations gap analysis reports process flow diagrams roles/responsibilities.
• Assist with SCRUM activities such as Story T- Shirt sizing estimation and planning.
• Required to participate in daily/weekly Agile sprints to support project delivery.
• Support client process governance activities enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate.
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros cons and risks.
• Promoting continuous process improvement practices through process metrics/KPIs dashboards and role accountabilities.
• Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer’s expectations.
• Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed.
• Co-ordination and support of client UAT verifying defects and enhancements and working with the development team to rectify.
• Demonstrations of the product both standard and tailored to prospects and existing customers.

Required Technical and Professional Expertise

• Minimum 2-3 years of ServiceNow experience as ServiceNow tester Jr.Developer Functional analyst or platform admin.
• Two to three years of directly related to ServiceNow process consultancy experience.
• Excellent communication skills (both written and verbal) with strong presentation facilitation skills (Visio Word PowerPoint Excel ServiceNow).
• Solid experience in requirements gathering including experience in creating process documentation.
• Demonstrate ability to influence and consult (providing options with pros cons and risks) while providing thought leadership to stakeholders in solving governance process or technical problems.
• Strong interpersonal skills customer centric attitude ability to deal with cultural diversity Proven team player and team builder.
• Ability to effectively communicate with all levels of the organization.
• Ability to demonstrate analytical and problem-solving skills.

Preferred Technical and Professional Expertise

• Good to have Agile SCRUM certification.
• Knowledge of disciplined software release build/deploy processes.