Business Services Team Manager

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform Ubuntu is very widely used in breakthrough enterprise initiatives such as public cloud data science AI engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers and industry leaders in many sectors. The company is a pioneer of global distributed collaboration with 1200+ colleagues in more than 80 countries and very few roles based in offices.

The company is founder led profitable and growing. We are hiring a Business Services Team Manager to lead efficient and effective travel logistics event scheduling expense policy and administration.

This executive role requires outstanding coordination planning decision-making budgeting procurement reporting and management. It is a fast-paced and complex operation in the tech industry.

We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year a significant investment in our ability to shape culture teamwork execution plans and strategy. Our team is responsible for travel procurement and logistics ensuring that these events run efficiently and safely. Visas travel complications and unexpected situations make this a complex operation to run efficiently demanding a rigorous approach and high work ethic in the team.

This team also serves as an independent check on expense claim approval ensuring fairness and consistency across teams and countries. This requires integrity transparency and accountability and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.

Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.

Our team also provides traditional 'EA' services for company leads though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings coordinate monthly reports handle delegated approvals for travel and expenses work across teams coordinate with suppliers and run small projects or initiatives.

Location: Worldwide home based except in locations where we have an office such as London Taipei and Beijing

Leadership and accountability

This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills the confidence to hold people accountable and defend positions of policy and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event from the planning and venue selection stages to scheduling operations and safety reviews to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.

As a manager your team would be responsible for

• Travel approvals logistics and operations

• Expense review in line with policies

• Planning of complex company events four times a year

• Company offices that provide executive briefing and operational facilities

• Our global duty of care health and safety programs with comprehensive policies and practices

What we are looking for

• An exceptional academic track record from both high school and university

• An undergraduate degree in a technical or business subject

• Drive and a track record of going above-and-beyond expectations

• Leadership and management skills

• Demonstrable good judgement in matters involving money policy and in-person interactions

• Ability to work in a global multicultural organisation

• Excellent interpersonal skills curiosity flexibility

• Responsibility accountability thoughtfulness and self-awareness

• Result-oriented with a personal drive to meet commitments

• Ability to travel up to four times a year for company events up to two weeks long

Additional skills that you might also bring

• Travel industry experience

• Project management experience

• Event management and operations experience

• Business and corporate administration experience

What we offer you

We consider geographical location experience and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person

• Personal learning and development budget of USD 2000 per year

• Annual compensation review

• Recognition rewards

• Annual holiday leave

• Maternity and paternity leave

• Employee Assistance Programme

• Opportunity to travel to new locations to meet colleagues

• Priority Pass and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu one of the most important open source projects and the platform for AI IoT and the cloud we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future and will challenge you to think differently work smarter learn new skills and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience perspectives and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

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