Business Solutions Specialist

Business Solutions Specialist

Job Category: Administration

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You'll Get to Do

CACI has an opportunity as a Business Solutions Specialist that serves as the primary interface for inquiries for our internal customers within an inbound call/service center. The Business Solutions Specialist will interact with internal customers via telephone and email to answer questions related to policies, procedures, and business processes.

The Business Solutions Specialist will provide support by utilizing an existing knowledge base and established policies to ensure consistency for the internal customer experience. All inquiries will be logged and tracked using ServiceNow and measured against established standards and metrics. Upon any confusion or absence of information in the knowledge base, the Business Solutions Specialist will alert the Supervisor or Lead.

More About the Role:

In this position, you will emulate exceptional customer service in all facets of the position including responding to employee requests in a professional, respectful manner and understanding the sensitivity and confidential issues. You will research and interpret company policies and procedures and provide education and guidance where necessary.

You will also get to:

• Follow Call Center SOPs
• Partner with other parts of the business to assist in resolving various issues
• Work collaboratively in a Team and Learning Organization environment.

You'll Bring These Qualifications:

• Strong communication, both written and verbal
• Minimum of three (3) years' experience in a customer service environment
• Active listening skills
• Strong time management and organizational skills
• Adaptability and flexibility
• Ability to make quick decisions with little to no supervision
• Attention to detail

These Qualifications Would Be Nice to Have:

• Experience using Workday
• Experience utilizing ServiceNow

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
• For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.