Business Strategy Manager - TikTok LIVE

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
The PTE-Scaled governance team is responsible for the end-to-end business results, such as the final results of ecological governance and LIVE monetization governance. Simultaneously, we must ensure that the governance experience does not impact business growth.
With the development and expansion of the LIVE business, we also handle other projects rather than original governance projects, such as agency governance, model solution, BRIC, or other projects.
We need to evolve into a central role of scaled operations for overall LIVE and provide a one-stop solution to the needs of scaled projects with a full lifecycle.
We leverage both in-house and BPO resources to partner or integrate all business needs for high-efficiency and high-quality operations.
More importantly, in 2025, the team will accelerate ROI improvement methods for overall operations to balance cost and effectual output better.

Responsibilities:
- Establish, maintain, and oversee relationships with BPO vendors, ensuring cost-effectiveness and productivity.
- Regularly assess vendor performance, ensuring they meet contractual obligations and service level agreements.
- Negotiate contracts and terms with current and potential BPO vendors.
- Coordinate with internal and external stakeholders, ensuring alignment of objectives and clear communication.
- Work closely with cross-functional teams to align BPO services with company needs and objectives.
- Resolve conflicts and address vendor-related issues in a timely manner.
- Analyze performance metrics, implementing corrective measures when needed.
- Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening.
- Lead the selection, evaluation, and onboarding processes for potential BPO vendors.
- Regularly produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics.
- Stay updated on industry trends, driving innovation in BPO management and ensuring competitiveness.

Qualifications

Minimum Qualifications:
- Bachelor's degree in Business, Management, Operations, or a related field.
- Minimum of 5 years of experience in BPO/vendor management or a related role.
- Proven track record in end-to-end BPO management, including the selection phase, is highly desirable.
- Strong negotiation and contract management skills.
- Ability to effectively coordinate with both internal and external stakeholders.
- Ability to travel frequently (50% - 70%)
- Proficiency in producing and interpreting detailed reports.

Preferred Qualifications:
- Strong analytical and problem-solving skills.
- Familiarity with the BPO industry, including its trends and best practices.
- Capacity to multitask, prioritize, and operate efficiently in a fast-paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.