Business Systems Analyst Intern

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position 

We are seeking a motivated and resourceful Business Systems Analyst Intern to join our HR & Legal Technology team, reporting to the Sr Director of Business Applications. Our group supports critical business applications, including Workday HCM and ServiceNow HRSD, used by almost 20,000 employees worldwide. This internship offers exposure to enterprise systems, global HR processes, data analysis, and end-to-end solution delivery in a fast-paced, high-growth environment.

The ideal candidate is curious, analytical, organized, and excited to learn how technology enables the employee experience at scale.

Essential Job Duties 

Application & Process Support

• Assist with requirements gathering, process documentation, and business analysis activities for HR and Legal technology initiatives.
• Participate in functional testing, regression testing, and validating enhancements in Workday and ServiceNow.
• Support troubleshooting of minor configuration or data issues under guidance from senior analysts.

Data & Reporting

• Help analyze system data for accuracy, trends, and improvements.
• Support creation and maintenance of data dictionaries, audit logs, and reporting requirements.

Project Coordination

• Work with project managers to maintain project documentation, timelines, and action logs.
• Support cross-functional project meetings, including preparing agendas, capturing notes, and following up on next steps.

User Experience & Training

• Assist with creation or updates to training materials, job aids, and internal communications.
• Help review user feedback and recommend improvements to workflows or interfaces.

Qualifications

Required Skills and Experience 

University Hiring Program Eligibility Requirements:

• University Enrollment: Must be currently enrolled in and returning to an accredited degree-seeking academic program after the internship.
• Internship Work Period: Must be available to work full-time (approximately 40 hours per week) during a 10-12 week period starting May or June. Specific start dates are shared during the recruiting process.

Required Education and Training 

• Currently pursuing a degree in Information Systems, Business Analytics, Computer Science, Human Resources Information Systems (HRIS), Engineering, or a related field at the Bachelor or Masters .
• Strong analytical, communication, and problem-solving skills.
• Interest in HR technology, enterprise systems, or process improvement.
• Ability to work collaboratively in a team environment.

Working Conditions 

• None

Preferred Skills and Experience 

• Familiarity with HR concepts or workflows.
• Exposure to Workday, ServiceNow, SQL, or workflow/process tools.
• Experience documenting processes or building simple dashboards.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay (paid at an hourly rate), benefits, and a housing allowance. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including relevant skills and experience for this internship, degree-seeking academic program (PhD, Master’s, Bachelor’s, etc), year in school, and location. The hourly rate is prorated against the intern program salaries listed and total program compensation will be based on internship duration.