Introduction
IBM Consulting is seeking a Customer & Commerce Business Transformation Consultant to join the Customer & Commerce Transformation Center of Competence (CoC) .
Building on IBM’s own AI-led Customer Transformation where as Client Zero IBM transformed its Sales Marketing Commerce & Service functions -- the CoC helps clients reimagine their front office by:
- Inspiring clients with IBM’s own transformation story outcomes and lessons learned.
- Discovering and shaping opportunities using Client Zero insights IBM Consulting frameworks and data-driven experience-led approaches.
- Co-creating solutions through domain-led garages to identify priority use cases and define transformation blueprints and roadmaps.
- Partnering with local teams to deliver scalable transformations using proven methods accelerators and delivery capabilities.
Your role and responsibilities
As a CoC Business Transformation Consultant you will:
- Drive front-office transformation strategies aligned to business outcomes industry trends and measurable results.
- Develop strategies design blueprints roadmaps and process reinvention recommendations to enable AI-led customer and commerce transformations.
- Facilitate workshops stakeholder engagement sessions and change adoption activities.
- Collaborate with global and cross-functional teams to ensure effective execution capability building and sustainable change.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- 5+ years of experience in customer commerce or process transformation consulting.
- Participation in at least two customer transformation programs.
- Strong understanding of front-office digital transformation including CRM Sales Service Marketing and Commerce.
- Excellent stakeholder engagement communication and presentation skills.
- Experience working in global multi-disciplinary environments.
Preferred technical and professional experience
- Familiarity with AI automation and emerging CRM Martech and Commerce technologies.
- Understanding of process redesign optimization and reinvention methodologies.
- Experience leveraging design thinking or agile transformation frameworks.
- Industry experience in retail CPG manufacturing Industrial products financial services communications or healthcare life sciences