Call Center Agent

Fieldprint β€’ Warminster, PA

Company

Fieldprint

Location

Warminster, PA

Type

Full Time

Job Description

About Us: At Fieldprint, we’re more than a leader in identity management services β€” we’re a team driven by purpose, innovation, and a commitment to making a difference. We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients β€” from corporations and non-profits to federal, state, tribal, and local government agencies. As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people. Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.Job Description: Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. This position pays $17.20hr. We are seeking the following shifts: Monday, Wednesday, Thursday, Friday, Saturday (Tues/Sun off) 8am-4pm. (Training is the first 2 weeks from 9:30am-5:30pm) Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 9am-5pm. (Training is the first 2 weeks from 9:30am-5:30pm) Monday - Friday 2pm - 10 pm. (Training is the first 2 weeks from 9:30am-5:30pm)Responsibilities: β€’ Receive incoming calls regarding fingerprinting requests β€’ Determine locations via phone/computer for fingerprint collection β€’ Follow up with fingerprinting site vendors to obtain all related documentation β€’ Prepare and send welcome packets to new clients β€’ Process fingerprints and channel to the appropriate agency β€’ Monitor and maintain call center telephone lineRequired Skills: β€’ Excellent phone, computer, and administrative skills β€’ Excellent customer service skills β€’ Professional and positive attitude β€’ Ability to work in a fast paced environment β€’ Proficiency in Microsoft Office suite, including Word and Excel β€’ Bilingual in Spanish a plus, but not required.Education: The candidate we are seeking will have at minimum a high school diploma or equivalent.Benefits: Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. β€’ Medical, dental and vision coverage with spouse/family coverage options β€’ 401K plan with generous company match β€’ Flexible spending accounts β€’ Voluntary insurance coverage plans (life, disability, etc.) β€’ Paid lunch breaks β€’ Paid time off β€’ Paid holidays β€’ Paid training program/ Internal employee development β€’ Overtime options available β€’ Casual dress code β€’ Flexible work schedules β€’ Employee referral bonus programAdditional Information: All candidates are subject to a drug test and a background screening. Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.
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Date Posted

10/18/2025

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