Call Center eService Representative II

Call Center eService Representative II - Jacksonville, FL Schedule - 9:30 am - 6 pm (Mon- Fri) Saturday (rotation) 8:45 am -12:15 pm Role: Monitor and process electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed. • Monitor and process electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed. • Support Online Application inquiries and manual app reviews as needed. • Provide trouble shooting assistance for online banking and mobile app. • Assure that appropriate records/documents are maintained and required reports/documents are accurately prepared and merged into imaging system in a timely manner. • Assist members and potential members with phone requests; answer questions about products and services; resolve problems that are within their authority to resolve; and refer problems that are beyond their authority to their supervisor, along with their recommendations. • Identify cross-sell opportunities and offer products and services to members as appropriate. • Assist and support other departments as needed. Experience & Skills Required:One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member/customer needs. Must possess a friendly and professional demeanor. Education:A high school education or GED.