Call Center Representative/Customer Service

Most companies sayemployees are Number One. We really mean it. Let’s start with what’s in it for YOU.Why choose RDI? • We CELEBRATE you. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more!EMBRACE DIVERSITY. • We want you tobecome our next LEADER. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible! • And of coursewe offer all the necessities: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more! • We care about ourcommunities and we have integrity. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few. • Here at RDI, you’llEarn Well. Learn Well. Live Well. Dream Well. And#leaveitbetter Who are we and what do we do here at RDI? A lot. • Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation. • Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more! • In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies! Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation: • Initiates prior authorizations for medical treatment for a variety of conditions. • Works with Members to confirm they are eligible for programs and set up appointments to speak to dedicated nurses. • Take calls from providers regarding cases and provide updates. • Take calls from providers and enter services that they are requesting into the system. • Must have accurate documentation and meet weekly metrics. Other duties as assigned. What you already have to be an awesome Call Center Customer Service Representative: • A passion for talking on the phone.It's the core of our industry. • Customer Service or Call Center experienceand ability to ensure customer satisfaction in each interaction. • Experience with Medical Terminologyis required for this role. • Smile and Dial:Positive attitude, professional communication skills and a desire to go above and beyond. • You'll be helping our customers via phone, email, and chat so you should be pretty good atmultitasking. • Must attend all scheduled training,100%attendanceis a must. • Strong people skills — you are friendly,empathetic, and a good listener. • Tech-savvy.You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems. Job Type: Full-time Pay: $15.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: In person