Call Center Specialist

We rank#117 among the Top 500 Specialty Construction Firmsand#98 out of the Top 200 Home Improvement Companiesin the U.S. for 2024! Why Choose Attic Projects? At Attic Projects, we're leading the way in our industry, with fast-paced growth in San Diego, Orange & LA County, and North & South Seattle. As a growing company, we thrive on innovation, collaboration, and delivering excellent customer service. OurCall Center Representativesare the first point of contact with our clients. You'll play a crucial role in supporting our customers, scheduling appointments, and qualifying leads that drive business success. With our robust training programs and a supportive management team, you'll gain the tools and knowledge needed to excel, grow your career, and make an immediate impact. Join usand become part of a team where your voice matters, your contributions are valued, and your work truly helps shape the future of our industry. Role and Responsibilities: Reporting to the Call Center Manager. The Call Center Representative is responsible for all client-facing correspondence through various communication channels, including phone, email, and text. In coordination with the Call Center Manager, the representative ensures that performance targets are met, data entry and documentation into Buildertrend is accurate, product knowledge is up to date, and collaborates with the team to ensure productivity targets are met. • Oversees corresponding client traffic through various communication channels • Maintains a high level of product/service knowledge • Documents call details and client interactions accurately into the company's various CRMs • Meets and exceeds performance targets and metrics established by the Call Center Manager and Executive team • Collaborates with the call center team as well as the sales team to meet productivity targets • Maintains a professional demeanor during interactions with team members and clients • Participates in training sessions with the call center manager • Maintains a high level of attention to detail to understand client needs to identify sales opportunities • Maintains the sales calendar up to date to ensure scheduling needs are met • Qualifies new lead opportunities • Maintains accurate records of client follow-ups, no responses, cancelations, and attempts to ensure those clients are scheduled • Ensures that client confidential information is handled responsibly and securelyPerks and Benefits: • Competitive hourly pay with performance-based bonuses (Maybe salaried if performance is good) • Supportive management and collaborative work culture • In-house team training and resources • Medical, dental, and vision insurance after 90 days • Paid time off (sick days and vacations) and paid holidays • Holiday gifts and team-building eventsQualifications: • Excellent phone etiquette and communication skills • High attention to detail and data accuracy • Previous customer service, administrative, or call center experience preferred • Comfort with technology, CRM systems, and scheduling tools (4Voice, BuilderTrend, etc..) • Strong organizational and time management skills • Positive and professional attitude with a commitment to customer satisfaction • Ability to work effectively in a fast-paced, team-oriented environment • Bilingual (English/Spanish) a plus Details: Job Type: Full-time, On-site, notremote Work schedule: 5 days a week (Weekend may be applied) Hourly Rate Range: $24-$26 to start with Elevate your career with Attic Projects, where opportunities soar, success reflects! Applying for this position does not require you to meet every single expectation listed. At Attic Projects, we recognize that embracing diverse perspectives is crucial for fostering innovation and achieving success. Therefore, we are dedicated to creating a team that encompasses a wide range of backgrounds, experiences, and skills. Attic Projects is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.