Care Experience Representative – Cantonese Required (Full-Time or Part-Time)

Overview: Supports compliance and enhances patient experience by completing high-volume outbound calls for a home care company. Responsibilities: • Make Compliance Calls to confirm relationship status and verify EVV data. • Conduct Experience Calls to discharged and newly admitted patients to gather feedback. • De-escalate concerns professionally and document all interactions accurately. • Maintain up-to-date records of all calls and follow-up actions. Qualifications: • Strong verbal communication and customer service skills. • Highly organized with attention to detail. • Comfortable handling repetitive tasks in a fast-paced environment. • Proficient with Excel, email, and call tracking systems. Languages: Cantonese (required), Mandarin (preferred) Location: Flushing Hours: Full-time, Monday to Friday Schedule Options: • Full-Time: Monday to Friday • Part-Time: Flexible scheduling available Job Types: Full-time, Part-time Pay: $20.00 - $23.00 per hour Work Location: In person