Cash Collection Team Leader

Welcome to our fabulous world. 🍴We are TheFork . Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products : 

📱 TheFork App : the restaurant discovery and booking app for every occasion

🖥️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business

💳 TheFork Pay & gift cards : the new and amazing dining payment experience

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural  and positive environment where each individual has the space to grow.

We nurture this happy culture through our core values : We are better together -  We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins

Oh! And we are also part of the big Tripadvisor family ❤️

With love,

Your future buddies, the Forkies

What you will do:

As a Cash Collection Team Leader, you main role will be to manage and improve our Cash Collection activities in all the countries where TheFork is present in order to positively impact the debt of the company.

Your team will start their action after the first bills become due and until the end of the process (receipt or transfer to a collection agency). Your responsibilities will include:

Maximize cash collection:

• Manage and prioritise efforts to maximize the cash recovery, by efficiently allocating resources and outbound /inbound actions within your team.
• Manage and monitor the performance of the different forms of payment in your markets (eg. Direct debit, transfer)
• Manage relationship with recovery agencies and law firms by preparing and sending claim statements for each of your markets, and monitoring their performance in recovery rate and timelines.

Manage and develop your team:

• Adjust agent skills and dispatch task based on service needs per agent at anytime.
• Adhoc quality checks (call listening,...) to ensure the team performs according to internal guidelines in terms of performance and customer focus.
• Build strong team with high morale and engagement by defining tactical incentives and challenges individually, with the help of Cash Collection Manager.
• Bi-weekly 1to1 meetings with agents in your team.
• Trouble-shooting for agent issues.
• Responsible to communicate events/team news to the team.
• Support Cash Collection operations, if needed in high volume periods.

Manage internal stakeholders:

• Provide inputs to the Cash Collection Manager on potential improvements within the department, escalation on feedback and review on team performance and needs.
• Prepare monthly reports on the debt status for your markets.

Who you are:

• English fluent + another language would be a plus
• At least 1 year of experience in team management
• Bachelor degree, with 2 years in accounting or similar
• Strong analytical skills and Excel proficiency.
• Ability to work under pressure to attain company objectives and Cash Collection KPIs.
• Good communication and negotiation skills (spoken and written).
• Dynamic, organized with a methodical approach and high attention to detail.
• Team player with strong customer focus.
• Experience in ERP and Salesforce should be a plus.

What we offer you:

😄 An awesome team (not everybody like our jokes, but we try our best)

🏠 A Permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week)

💸 Competitive fixed salary, bonus and equity (yes, equity!)

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams - More than 30 nationalities and 16 offices worldwide

🏳️‍🌈 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

🎓 Continuous learning and development programs (with full access to LinkedIn Learning!)

😌 Free access to the Calm app

⏳ A program dedicated to help you have the best work/life balance

🏥 Health insurance fully covered by the company

👩‍🦽 Life Insurance and Disability at no cost to the employee

🍴 Amazing offices with dining, coffee point on each floor, and leisure area

🎤 Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

#LI-TM1