Centre of Excellence Expert

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

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The Center of Excellence, Data Analytics Expert role

Are you passionate about solving complex data challenges and driving innovation? As a Data Analytics Expert with Qlik's R&D Customer First team, you'll be at the heart of delivering exceptional experiences for customers while shaping the future of our products.

Working within a global and collaborative environment, you’ll leverage your expertise in data analytics and architecture to elevate product quality and empower teams to solve critical challenges.

This role offers the perfect blend of hands-on technical work, customer engagement, and strategic impact.

What makes this role interesting?

In this role, you'll have the unique opportunity to work on meaningful projects that directly influence customer satisfaction and product success, including:

• Hands-On Problem Solving - Take the lead in investigating customer escalations, identifying root causes, and driving solutions that resolve complex technical challenges.
• Champion the Customer Voice - Play an active role in the product release process by ensuring customer feedback shapes development and release decisions.
• Drive Product Excellence - Collaborate across teams to enhance system logging, diagnostics, and serviceability, making our products more robust and user-friendly.
• Cross-Functional Collaboration - Partner with pre-sales, support, and R&D teams globally to align technical solutions with customer needs.
• Make a Global Impact - Engage directly with customers worldwide through occasional travel, gaining insights that help us build better products and services.

Here’s how you’ll be making an impact:

Your work will be instrumental in transforming how Qlik supports and improves its products:

• Solve Critical Customer Issues - Lead customer escalation investigations, implement effective solutions, and strengthen support strategies to prevent future issues.
• Enhance Product Quality - Influence product development by advocating for customer needs during release signoffs and embedding serviceability enhancements.
• Standardize Root Cause Analysis - Establish and promote best practices for conducting consistent and thorough root cause analyses across R&D teams.
• Drive Proactive Improvements - Identify top customer pain points and collaborate with leaders to prioritize and implement corrective actions.
• Strengthen Customer Relationships - Act as a trusted technical advisor by engaging with customers, providing clear timelines, root cause insights, and solution roadmaps.
• Innovate Support Capabilities - Lead initiatives to improve product diagnostics, logging, and alarming systems, empowering support teams to resolve issues faster and smarter.

We’re looking for a teammate with:

• Deep troubleshooting and communication skills with a proven experience of more than 3 years are required.
• Extensive Knowledge of Cloud technologies is required.
• Extensive knowledge of data analytics: data modelling, data connectivity, ETL, reporting, etc.
• Knowledge in one or more cloud environments: Azure, AWS, Google Cloud Platform.
• Knowledge in Qlik Analytics Offerings/Products is an advantage
• Experience in scripting and programming is an advantage
• Previous customer-facing roles is an advantage
• Windows and Linux platforms.

The location for this role is:

Lund, Sweden

If you're driven to make a difference, thrive in a collaborative environment, and want to shape how customers experience data analytics solutions, this is your opportunity to create real impact. Apply now and help us redefine what's possible in data analytics!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.