Chinese Bilingual Customer Service Associate (Mandarin)

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

Join a winning, innovation-driven team that plays an important role in promoting financial inclusion and equal opportunities for all. Remitly Israel (formerly Rewire) is a leading digital financial services provider for immigrants.

• Working Sunday - Saturday 08:00-17:00, 5 days a week
• Hybrid work environment - both home and office
• Interact with customers & provide exceptional customer service experience
• Multitask between different communication channels – Calls, Chats & Emails
• Provide answers by identifying problems, researching, and guiding the customer through the correct steps
• Coordinate with management team members to resolve escalated clients and/or customer issues
• Improve customer experience, encourage organic growth & creating engagement
• Promote the Remitly Cultural Values through both behavior and attitude, including being an advocate for team members

Requirements:

• Excellent written and verbal communication skills in Chinese, English – Mandatory; Skills speaking in Tagalog is an advantage
• Experience in customer support
• Excellent communication between both customers & within company departments
• Experience in the Payments and Banking industry – Advantage
• Ability to work independently and under pressure
• Proven ability to work in fast-paced dynamic environments & to multi-task
• Proficient in all MS Office products
• Service-oriented person

Our Benefits:

• Rice Allowance
• Transportation Allowance
• Paid Vacation
• Medical, Dental & Vision
• Accident and Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.