City Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We contribute towards Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Indonesia. We develop business strategies that help us achieve our vision in serving our community. We create beneficial collaborations with merchant partners to enhance their business offering and improve the lives of customers.

Get to Know the Role

We are looking for a City Manager to help Grab build strategic relationships with high-profile merchants and increase revenue. You will report to the General Manager. You will be based onsite in Grab Batam office

The Critical Tasks You Will Perform

• Build and manage a team, develop necessary tools to serve and grow our main merchants.
• Have high ownership of city performance & be on top of merchant selection (pareto) and merchant business growth
• Understand the market and competition dynamics, help face the competitive landscape and driving a viable business.
• Engage with merchants, listen to their needs and feedback, and maintain communication.
• Use a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
• Collaborate with operations, customer service and partners to ensure issues are resolved and service and food quality consistency is maintained.
• Work together with Strategy & Planning team on ongoing and upcoming campaigns & coordinate on the hitlist, segmentation, additional merchant that can be added to make the campaign better when it was run
• Cooperate with Marketing team on all marketing campaigns and projects running and also coordinate regarding asset that was gonna be used on campaign

Qualifications

What Essential Skills You Will Need

• Bachelor's degree preferably in management, business, public administration, or engineering
• 5 years above of experience in sales business development, account management or operations, including 4+ years of managing a team.
• Knowledgeable in business process management, identifying risk and successful projects execution.
• Experience in communicating both in Bahasa and English
• Interest in carrying out on-ground activities.
• Passion for the on-demand delivery space, and food delivery in particular.
• Experience in negotiation with different partners and experience within tools / applications.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.