Claims Analyst

GENERAL DESCRIPTION OF WORK: Investigates, processes and evaluates all third-party claims involving company vehicles, property and/or employees. Reviews all types of claim files for subrogation potential. Negotiates settlement of accident claims as assigned, including subrogation claims. Interprets and apply governmental statutes and immunities to claim files. Prepares general correspondence and claims data reports. Requires general supervision and direction. Must be able to negotiate and deal with attorneys and claimants in a clear and understanding manner. Performs fieldwork as required. ESSENTIAL FUNCTIONS: Investigates and adjusts claims. Responsible for processing vehicle/property damage, bodily injury and subrogation/collection files. Participates in direct communication and negotiations with claimants, attorneys, and insurance adjusters. Maintains regular contact with Human Resources, Transportation, and Fleet and Facilities Divisions for proper reports and investigation of claims. Reviews written and recorded statements from witnesses and claimants. Maintains accurate, up to date files, and adjusts reserves as necessary. Prepares correspondence in reply to claimants, insurance adjusters, attorneys or other interested parties. Compiles claim and reserve data and prepares reports. Assists the Manager of Risk Management in all public liability matters, projects and special assignments. Performs related duties and fulfills responsibilities as required. This job description excludes marginal functions that are incidental to performing the job. Other duties may exist. REQUIRED EDUCATION AND EXPERIENCE: Associates degree and two (2) years’ experience in adjusting bodily injury, property damage, or auto claims. Adjuster’s license is required. Experience may be substituted in lieu of education on a year-for-year basis for up to two years. PREFERRED QUALIFICATIONS: Public entity experience. ADDITIONAL REQUIREMENTS: Must be able to communicate clearly and effectively, both verbally and in writing. Must have working knowledge of applicable Federal and State statutes including the Texas Tort Claims Act. Must have the ability to give oral or written presentations regarding claims. Must be able to perform all phases of analytical work, using various computer programs, maps, schedules and other tracking applications. Must have mathematical skills to perform basic calculations. Must be able to analyze data, compile reports and provide trending data and analysis. Must possess skill in using Microsoft office solutions applications. Must have the ability to negotiate with claimants, attorneys, and insurance adjusters. Must be able to multi-task and handle stressful situations. Must have a good driving record, a valid driver's license, and have access to private transportation. Bilingual skills preferred. Must be able to maintain good work attendance. Safety Accountability Statement: • Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers. • Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security. • Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department. • Employees are responsible, a nd required , to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used. Must comply with and support all applicable VIA EEO Policies and Procedures. PHYSICAL REQUIREMENTS: Physical ability required to be mobile, bend, stoop, stand, reach and lift objects weighing 5-25 pounds such as files, supplies, equipment and large heavy reference manuals and books. WORK ENVIRONMENTS: Works in normal office environment. Perform field work as required. Work hours may involve early mornings, late nights, and weekends. Work involves deadlines and multiple priorities. VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.