Claims Associate

About the Role

As a Claims Associate you will investigate, manage and submit claims for compensation that occur in connection with the Uber app. You will also work in collaboration with our third-party insurance partners with a focus on prompt routing and escalation of claims. You will report to our Claims Manager in Sao Paulo. Are you ready to Uber On?

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

What you'll do:

1. Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to properly identify insurance exposure and determine applicable insurance policy.
2. Demonstrate critical thinking while adhering to established claims processes.
3. Accurately respond to inquiries received from insurance carriers and other third parties.
4. Demonstrate customer obsession when communicating with claimants, drivers, passengers, witnesses, etc.
5. Follow claims handling and maintain reports on metrics and KPI compliance.

Basic Qualifications

1. Ability to learn and apply claims policies and procedures.
2. Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of stakeholders.
3. Extraordinary attention to detail.
4. Ability to maintain quality in a fast-paced, high volume environment.
5. High degree of adaptability to meet changing business needs.
6. Fluent in English

Preferred Qualifications

1. 2 years or equivalent handling insurance claims.
2. SQL/Data mining experience is a plus

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].