Client Engagement Manager

As a Stable Kernel Engagement Manager, you play an essential role in setting our portfolio of world-class clients up for success through the development and delivery of their most innovative, transformational initiatives. Your positivity, candor and effectiveness make you the Engagement Manager that clients request to have assigned to their projects, time and time again.

You are equal parts delivery expert and trusted advisor to internal and external project stakeholders, ensuring deliverables are thoughtfully developed, expectations are clearly articulated, and projects are completed both on time and on budget. 

You are a true partner to our sales, strategy, and technical professionals and collaborate with them throughout the client life cycle to ensure outstanding work, documentation, and customer service.

Responsibilities include

• Building and maintaining trusting, consultative, long-term relationships between our clients and our company
• Managing a portfolio of client accounts and assisting those clients with new and existing projects
• Aligning closely with the sales, strategy and execution teams to
• determine scopes of work, goals, outcomes, measurements, vendor relationships, and project staffing plans
• manage RFP processes
• support SOW creation and review process
• identify other business opportunities within existing accounts
• Creating project-specific plans and schedules and overseeing project status throughout the software development life cycle
• Tracking and communicating progress, defects, and issues throughout the software development life cycle

• Proactively mitigating and managing critical escalations and at-risk accounts
• Creating and delivering compelling presentations, reports, and communication to both client and internal stakeholders
• Ensuring projects and products are delivered on-time and within budget
• Ensuring compliance with all client and Stable Kernel policies
• Tracking and reporting of profitability and utilization for projects and resources

SK Engagement Managers exemplify and demonstrate

• Organizational skills
• Eloquence
• Positivity
• Quick & effective problem solving
• Attention to detail
• Adaptability
• Committed practice of our company values

Our ideal candidate 

• Thrives in a hybrid environment
• 2-4 years of experience working in consulting, professional services, or similar services-based organizations. Equally comfortable navigating between business teams and technical teams.
• Experience managing multiple projects simultaneously
• Proven client negotiation skills  
• Proven track record of maintaining or growing key accounts
• Proven experience writing business requirements documents
• Exceptional communication skills  
• PMP Certification, CSPO – Certified Scrum Product Owner, or similar

Nice to haves

• Experience with JIRA, Smart Sheet, and Harvest
• Experience with CRM tools such as HubSpot

Generous total compensation package 

Minimum Base Salary: $95,000 

• Health, vision and dental plans at 100% personal coverage
• 401k with above-average company matching 
• Group Life and Short Term Disability Insurance at no cost to employee
• Optional Flexible Spending Account and Dependent Care Flexible Spending Account participation
• $3000 annual industry educational budget 
• Paid time off and paid holidays (including a floating holiday) 

*Note – We are not sponsoring employment visas at this time. If you are currently in possession of an employment visa, it will need to be effective for at least 3 years from the date of your application for your candidacy for employment to be considered.

Stable Kernel’s culture is inclusive and expansive. We celebrate diversity in its many glorious forms and do not discriminate on the basis of race, religion, color, national origin, gender role orientation, sexual orientation, age, marital status, veteran status, or disability status. However, we will discriminate against those unwilling to comply with the practice of our company values:

• we work with integrity always
• we respect our work and each other
• we are dedicated to life-long learning and sharing
• we stay hungry for new challenges

If you are like-minded in this regard, we hope you will apply. We look forward to meeting you.